Benefits:

Disability Insurance Benefit

Life Insurance Benefit

Medical Stipend

Bonus based on performance

Company parties

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Paid time off

Profit sharing

Wellness resources

Job Title: Customer Relations Representative

Job Summary: As a Customer Relations Representative, you will work closely with clients to provide essential support that strengthens customer relationships and enhances overall satisfaction. Your duties will encompass various facets of customer service and engagement to ensure efficient operations and exceptional service delivery.

Primary Responsibilities:

Assist clients with inquiries, providing accurate information, addressing concerns, and routing requests to the appropriate department when necessary.

Collaborate with team members to identify client needs and generate leads through research and outreach efforts.

Prepare and deliver presentations and proposals, emphasizing the benefits and features of the products/services provided.

Maintain and update client databases to ensure all client information remains accurate and up to date.

Follow up with clients to ensure their satisfaction, address any post-sale inquiries, and provide ongoing support.

Generate customer service reports, analyze data, monitor performance metrics, identify trends, and propose enhancements.

Stay informed on industry trends, products/services, and competitor activities, offering insights and recommendations to improve the customer experience.

Collaborate with team members to facilitate a smooth and efficient workflow.

Manage confidential information with care and adhere to professional ethics.

Qualifications:

A high school diploma or equivalent is required; a bachelor’s degree in business, finance, management, or a related field is preferred.

Experience in customer service and management, particularly in the insurance industry, is beneficial.

Strong communication and interpersonal skills to effectively engage clients and cultivate relationships.

Proficient problem-solving and negotiation abilities to resolve issues and achieve customer satisfaction.

Solid computer skills, including familiarity with customer relationship management (CRM) systems.

Self-motivated, goal-driven, and capable of working independently as well as collaboratively within a team.

Note: This job description outlines the primary duties and qualifications typically associated with the Customer Relations Representative position in this agency. Actual responsibilities may vary based on the specific needs of the company or customer service team.