AtSirona Medical, we’re building software that enables physicians to work as fast as they can think.Each year in the U.S.,billions of patient imagesare captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine:over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.We’re aSan Francisco-based, cloud-native software companywith employees around the world. Our deep understanding of both thepractice and business of radiologyhas allowed us to buildRadOS—a unified, AI-powered operating system powering the entire radiology workflows.How Sirona Solves the ProblemSirona isuniquely positioned to transform the way radiology is practiced. We're delivering the organizational shift that both individual radiologists and entire practices urgently need:Aunified, intuitive, andplatform-agnosticsolutionA streamlined workspace that makesevery part of the radiologist’s workflow faster and easierThe freedom toread from anywhere, for anyoneBy cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extendfar beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.This is an hourly role.Shifts are 9-5pm PT Monday - Friday and may occasionally include weekends (both Saturday and Sunday)Key Responsibilities:Proactively respond to client issues and maintain active monitoring of client sitesExpedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as neededThoroughly document all incidents within our ticketing system, ensuring accuracy and completenessEscalate unresolved issues to the appropriate internal channels for swift resolutionAdhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrityAnalyze and troubleshoot network performance metrics, identifying areas for improvement and optimizationCollaborate with engineering and product development teams to address and resolve software-related issues effectivelyKey Requirements:Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administrationExperience working directly with clinician onboarding on clinical applicationsBackground in medicine and adeptness in troubleshooting with medical professionals, ideally radiologistsMinimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center settingProficiency with Zendesk or G-suite; experience with SaaS platforms preferredPrevious exposure to startup environments is advantageous, showcasing adaptability and a proactive mindsetStock OptionsUnlimited PTOLife insurancePaid Maternity and Paternity Leave401K matchingSponsorship for conferences, continuing education, etc...Join Our Team! Embark on a fulfilling journey with Sirona Medical, where your expertise and dedication will contribute to shaping exceptional user experiences and driving meaningful impact in the healthcare industry. Apply now to be part of our dynamic team!The annual US base salary range for this full-time position is $30.00 - $40.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Create a Job AlertInterested in building your career at Sirona Medical? Get future opportunities sent straight to your email.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *How did you hear about this job? *What about our mission resonates with you? *Have you worked with radiologists in a support capacity (for example as a PACS Admin, a Customer Support Specialist, or as a Solution Specialist) in the past 5 years? * Select...Are you able to work Saturday and Sunday? * Select... #J-18808-Ljbffr