Responsibilities

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Operational Representation in integration projects. Serve as the primary business expert from MGA Operations on integration projects. Represent day-to-day operational workflows, pain points, and goals in project design and execution Ensure project deliverables align with MGA business needs and operational strategy Business Requirements & Process Analysis Gather, document, and validate business requirements across operations, underwriting, accounting, andpliance functions Translateplex business needs into clear, actionable functional requirements Identify and rmend operational process improvements and automation opportunities Cross-Functional Collaboration Act as a liaison between MGA Operations, project managers, analysts, developers, and stakeholders Participate in project planning sessions, design reviews, and testing cycles Support and coordinate user acceptance testing (UAT), training, and business readiness activities Documentation & Reporting Create business process documentation, workflows, and impact assessments Maintain clearmunication across stakeholder groups, ensuring alignment and issue resolution Post-Implementation Support Support adoption of new solutions by operations users and help capture feedback Monitor results to ensure business value is achieved and rmend refinements where needed Qualifications: Bachelor's degree in Business, Insurance, Operations, or related field 3+ years of experience as a business analyst in the MGA space Strong understanding of MGA workflows, operational systems, and service models Skilled in business process documentation, requirements elicitation, and stakeholdermunication Proficiency in Microsoft Office and process mapping tools Experience working in cross-functional project environments Familiarity with insurance technology platforms such as IMS, ImageRight, AIM, or similar What We Offer: We're proud to offer apetitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $70,000 $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer. Job ID 21410677