Overview

Join SoundHound AI as a Channel Account Director. You will drive and surpass sales targets by fostering and growing strategic relationships with channel partners to promote and sell Amelia, a cutting-edge conversational AI solution for high-volume Contact Centers. The ideal candidate has 10+ years of experience in channel sales or partner management within the technology industry and a thorough understanding of channel ecosystems, including CCaaS platforms like Genesys, Five9, NICE, and others.

In This Role, You Will

• Develop expertise in Amelia’s solutions and value propositions across sectors to drive Customer Experience transformation in large Contact Centers.
• Build, manage, qualify, and close deals within a rolling 12-month sales pipeline by leveraging channel partnerships.
• Identify and onboard new channel partners to expand Amelia’s reach and ensure consistent pipeline growth.
• Act as a trusted advisor to channel partners, providing training, tools, and resources to promote and sell Amelia’s solutions.
• Collaborate with channel partners to identify opportunities, develop go-to-market strategies, and close deals.
• Maintain and strengthen relationships with existing channel partners to drive repeat business and maximize partner satisfaction.
• Engage cross-functional resources (Engineering, Marketing, Proposal Development, Finance) to support channel sales efforts at the appropriate stages of the sales cycle.
• Stay informed on industry trends, partner business priorities, and competitive dynamics.
• Leverage Amelia’s Partner relationships to sell into joint clients, serving as a Prime or Subcontractor when appropriate.
• Represent Amelia at industry events, trade associations, and partner-specific conferences.
• Actively participate in the RFP process and support partners in joint proposals.
• Continuously enhance your understanding of Amelia’s solutions and sales strategies.
• Assist partners during contract negotiations to ensure mutually beneficial agreements.
• Monitor and analyze partner performance, providing feedback and recommendations for improvement.
• Foster a collaborative environment that aligns Amelia’s goals with partner success.

Qualifications

• You have 15+ years of sales and/or partner management experience, specifically within corporate enterprise environments (G2000/F500) and larger organizations.
• You bring 10+ years of experience working with channel ecosystems, including Contact Centers and CCaaS platforms like Genesys, Five9, NICE, and others.
• You have a proven track record of exceeding sales quotas and achieving measurable success through channel partnerships.
• You have a strong understanding of partner dynamics, sales cycles, and experience working with top decision-makers and their unique challenges and opportunities.
• You excel at managing a pipeline of 20+ opportunities across multiple partners.
• You are skilled at prospecting, building relationships, and presenting solutions to C-level executives and other decision-makers.
• You can align solutions with business priorities based on partner and client discussions.
• You are a team player who thrives in a collaborative environment.
• You are willing to travel as necessary to support channel partners and attend industry events.
• You have experience with autonomic and cognitive solutions, though not required.
• You are familiar with analytical tools and operational business processes.

Location & Employment Type

This United States-based position is available for remote work across all time zones, with restrictions by state. SoundHound AI does not offer employment in Alabama, Alaska, Arkansas, Delaware, Iowa, Maine, Mississippi, Missouri, New Hampshire, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming. Remote work is allowed; employees living within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage cross-team connection and in-person collaboration.

Base salary range: $180,000 – $200,000. OTE range: $360,000 – $400,000, plus equity. Benefits include comprehensive healthcare, paid time off, and other standard offerings.

About SoundHound AI

SoundHound AI is a values-driven company focused on building voice AI for the world, uniting multilingual, omnichannel AI technology to touch the lives of millions. We are committed to open and honest collaboration, nimbleness, and pursuing generational breakthroughs in AI-powered experiences.

Accommodations & Privacy

SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Software Development