Join to apply for the Director, Community Education role at Relativity Join to apply for the Director, Community Education role at Relativity Job Overview

As the Director of Community Education, you will be responsible for maturing and growing a cohesive community education program within our B2B SaaS company. This includes managing educational programs that are both included within the software subscription and available through additional purchases. You will lead and inspire teams focused on instructional design, learning and community operations, certification, and community engagement via 1:many offerings for new products, features, and business changes, ensuring scalable and impactful educational experiences for our community. Posting Type

Hybrid/Remote

Job Overview

As the Director of Community Education, you will be responsible for maturing and growing a cohesive community education program within our B2B SaaS company. This includes managing educational programs that are both included within the software subscription and available through additional purchases. You will lead and inspire teams focused on instructional design, learning and community operations, certification, and community engagement via 1:many offerings for new products, features, and business changes, ensuring scalable and impactful educational experiences for our community.

Job Responsibilities

Job Description and Requirements

Develop and execute a strategic vision for community education that aligns with company goals and enhances customer satisfaction and adoption Manage the revenue target for our training and certification program Operationalizing updates to pricing and packaging for learning programs that are subject to additional fees outside of the software subscription Oversee the creation and curation of scalable educational content tailored to various customer segments, personas and learning needs Lead and mentor teams in instructional design, learning and community operations, certification programs, and customer enablement functions Support teams in identifying areas in which engagement via the digital community can be increased and customers can leverage more self-service options Ensure the delivery of high-quality educational materials, including e-learning modules, webinars, certification courses, and community-driven programming Collaborate with internal stakeholders such as Account Services, Product, Marketing, and Sales to align educational initiatives with product updates and customer and business needs Monitor and measure the effectiveness of educational programs, using data and feedback to drive continuous improvement. Manage budget and resources to maximize the impact and reach of customer education initiatives. Stay current with industry trends and best practices in customer education and apply them to enhance our programs, with a focus on the impact of GenAi to this function

Minimum Qualifications

Bachelor's degree in Education, Instructional Design, Business, or a related field; Master’s degree preferred or equivalent experience. 10+ years of experience in customer education, instructional design, or a related area, preferably within an enterprise B2B SaaS environment. Demonstrated success in creating, expanding, and managing educational content and programs, including a strong track record of launching and growing revenue-generating initiatives. Strong leadership skills with experience managing multiple functions and cross-functional teams. Excellent communication and collaboration skills. Proficiency in e-learning platforms, LMS, and other educational technologies. Ability to analyze data and metrics to assess program effectiveness and drive improvements. Creative and strategic thinker with a customer-centric approach.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$162,000 and $242,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Relativity by 2x Sign in to set job alerts for “Director of Community Education” roles. Director of Customer Education & Enablement Seattle, WA $190,000 - $218,000 4 days ago Director of Best Practice Innovation & Dissemination Seattle, WA $119,425 - $161,575 4 weeks ago Seattle, WA $168,101.50 - $224,135.33 3 days ago Director of Advocacy & Community Engagement Seattle, WA $95,000.00 - $115,000.00 1 week ago Bremerton, WA $102,676.00 - $115,511.00 5 days ago Director, Professional Development & Nursing Education (2025-0686) Director, Office of Police Accountability Director - Communications and Media Relations Clinic Director - Opioid Treatment Program Bellingham, WA $87,000.00 - $92,000.00 1 week ago Edmonds, WA $71,100.00 - $98,200.00 1 week ago Seattle, WA $115,277.00 - $172,915.00 3 weeks ago Assistant Director of College Counseling Tacoma, WA $70,000.00 - $85,000.00 1 month ago 25-26 St Martin's University Peer Advisor Program Coor Assistant Director of Clinical Education-School of Physical Therapy (FOR PNWU EMPLOYEES ONLY) Yakima, WA $91,700.00 - $154,000.00 3 weeks ago Upper School Boys Ultimate Frisbee Coach Dorm Parent Advisor - On-Call, Part Time and Full Time Openings Clinical Programs Coordinator RN (Trauma, Stroke, Cardiac, and SANE) - Emergency Room, Full-Time, Day Shift Middle School Girls Clinic/Intramural Volleyball Coach We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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