Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. Position Position Overview: Leading strategic partnership initiatives to expand and strengthen our enterprise software ecosystem through meaningful collaborations with technology partners, startups, and industry leaders. This role combines strategic thinking with hands-on execution to drive mutual growth opportunities and create compelling solutions for enterprise customers. Key Responsibilities Director of Ecosystem Partnerships will own the vision and execution of our ecosystem strategy, aligned with corporate goals, to expand our market, drive growth and accelerate product adoption and innovation. Responsibilities include developing ecosystem strategy & plan, identifying, developing, and managing strategic technology partnerships that enhance our platform's value proposition across AI, Cloud, DevOps, ITOps, SecOps and BizOps. They will serve as the primary liaison between partners and internal stakeholders, driving joint go-to-market initiatives, solutions and technical integrations. Core responsibilities include developing and executing the ecosystem strategy, building and maintaining relationships with key ecosystem players, identifying market opportunities, and driving joint use-case, customer value / stories, increasing awareness through joint partner initiatives and enabling partner-influenced growth. The role requires close collaboration with product management, engineering, marketing, and sales teams to ensure alignment and successful execution of partnership initiatives. Regular travel may be required to attend industry events, meet with partners, and participate in strategic planning sessions. Required Qualifications 10+ years of experience in leading enterprise software partnerships, ecosystem management, product development, product marketing, and/or business development within the enterprise software industry Proven track record leading successful ecosystem or partner programs in DevOps, ITOps, developer tools, enterprise software or IT operational environments Deep understanding of enterprise infrastructure, operations, software development, and application software landscapes with the ability to clearly articulate technical concepts to various audiences Strong technical acumen and business insight to identify and capitalize on market opportunities and position Demonstrated experience in building and scaling strategic partnerships, and managing multiple stakeholders across customers, partners, and internal teams Strong established network within the enterprise software ecosystem, including executive and strategic relationships with multiple enterprise software vendors, startups & developer ecosystem Successfully drives complex cross-functional initiatives with planning, execution and accountability Essential Skills and Characteristics The successful candidate will demonstrate a combination of strategic thinking and tactical execution capabilities, with an entrepreneurial mindset and the ability to operate in a fast-paced environment. They should be a self-starter with excellent communication skills, able to influence without direct authority, and capable of building consensus across diverse stakeholder groups. The role requires someone who is results-oriented, data-driven, and able to balance multiple priorities while maintaining attention to detail. They should be comfortable with ambiguity, able to create a structured path and thesis with a bias to action. Impact and Success Metrics Success in this role will be measured by the growth and effectiveness of partnership programs, including partner-influenced revenue, number of active integrations, partner launches, joint marketing, and strategic value created through ecosystem initiatives. The director will be expected to develop and track relevant KPIs to demonstrate program success and partner engagement. Compensation The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Work Model and Location PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain restricted regions. Location restrictions vary and are specified by role and country. Benefits and Perks Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Apply To apply, please visit PagerDuty’s careers site for the posting and submission of your application. Equal Opportunity PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty uses the E-Verify employment verification program.

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