Overview Hybrid from Waltham, MA or Boston, MA or Remote, US Constant Contact seeks a visionary and creative external communications leader to redefine how the world sees, feels, and connects with Constant Contact. This is a transformational role for a communications leader who will shape how millions of entrepreneurs worldwide connect, grow, and thrive. You'll be the strategic force behind our most ambitious communications initiatives—driving breakthrough earned media campaigns, establishing our executives as the definitive voices in digital marketing, and orchestrating global communications strategies that fuel business growth and industry leadership. Reporting to the Vice President of Corporate Communications, you’ll work directly with our CEO, CMO, and executive leaders to shape a brand that’s as bold and innovative as the customers we serve. Responsibilities Architect Brand Dominance Through Earned Media Pioneer innovative PR strategies that elevate Constant Contact’s visibility and market leadership across global markets Collaborate with the Executive Creative Director and Head of Brand to develop and refine comprehensive brand strategy and narrative positioning Cultivate powerful media ecosystems with tier-1 journalists, industry tastemakers, and influential voices who shape the small business landscape Generate game-changing earned media coverage that drives measurable business impact and positions us as a leader in small business empowerment Craft story frameworks that transform how the world understands small business potential and digital marketing innovation

Build Iconic Thought Leadership Collaborate with internal communications to create a unified executive presence that drives industry conversations Transform our leaders into sought-after voices who define the future of small business success and digital marketing evolution Design and execute thought leadership campaigns that establish Constant Contact executives as go-to authorities for media, conferences, and industry forums Shape the global dialogue around entrepreneurship, digital transformation, and small business resilience

Drive Data-Powered Storytelling Partner with our market insights center of excellence to transform proprietary research into compelling narratives that capture global attention Create breakthrough marketing strategies for data releases that generate widespread media coverage and establish Constant Contact as the research authority Orchestrate timed, multi-channel campaigns that maximize the impact of every data story and research initiative Turn insights into influence, positioning our research as the definitive resource for understanding small business trends

Lead Global Communications Excellence Spearhead communications strategy across all international markets, ensuring cohesive brand presence while driving local market relevance Build and guide regional teams and agency partnerships that deliver results across diverse markets Create scalable global frameworks that amplify our message while respecting cultural nuances and market dynamics Drive measurable PR performance that demonstrates ROI and business impact across every market we serve

Master Crisis Leadership & Reputation Excellence Develop crisis communication strategies that protect and enhance brand reputation during challenging moments Lead reputation management with decisive action and strategic thinking that turns challenges into opportunities Anticipate and neutralize risks while building resilient communication frameworks for long-term brand protection Manage crisis situations with confidence to ensure Constant Contact emerges stronger

Champion Cross-Functional Innovation Break down silos and foster collaboration across marketing and the wider organization Execute complex, multi-stakeholder initiatives with precision Drive alignment and accountability across diverse teams while maintaining brand standards Create systems and processes that scale excellence across communications touchpoints

Who you are Visionary Experience 8+ years of progressive communications leadership in consumer technology or small business-focused environments and/or top PR agency experience 4+ years directing complex, multi-market communications programs with transformational results Proven track record of breakthrough media coverage in premier business and technology publications Demonstrated expertise in executive positioning and internal/external communications alignment

Strategic Excellence Master of data-driven storytelling with experience transforming research into compelling media narratives Global communications expertise with multi-market campaign leadership Crisis communications mastery with ability to navigate reputation challenges Exceptional project management with meticulous attention to detail

Leadership DNA Natural cross-functional collaborator who builds consensus and drives results Strategic thinker who translates business visions into executable communications strategies Detail-oriented with high standards and scalable impact Cultural intelligence and global perspective on international markets

Preferred Game-Changers Degree in communications, business, or related field Deep expertise in marketing technology, small business services, or entrepreneurship ecosystems Proven track record of award-winning campaigns; examples or portfolio may be requested The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, education and work location. Some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Why You’ll Love Us: We celebrate diversity and inclusion and are committed to improving this culture with programs and opportunities for all employees. Join experts dedicated to supporting businesses and organizations and improving the product from a customer standpoint. Opportunities to grow your career with stretch assignments and professional development. A generous paid time off policy and a competitive benefits package for you and your family. At Constant Contact, we’re all about work flexibility and a hybrid workforce. Our model combines remote work with access to office locations for in-person collaboration, trainings, and socializing. Apply for this job This posting does not include the full application form; interested applicants should apply through the Constant Contact careers site.

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. #J-18808-Ljbffr Remote working/work at home options are available for this role.