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Intuit Academy is building the future of expert development—at scale to deliver on Intuit’s strategy of an AI-driven Expert Platform. As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves a dual mission: Empowering every one of our 50,000+ global experts to be their absolute best. Growing an organic, high-performing pipeline of future experts, including from our prosperity hubs, to fuel the expansion of our live services.

Overview

Intuit Academy is building the future of expert development—at scale to deliver on Intuit’s strategy of an AI-driven Expert Platform. As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves a dual mission:

Empowering every one of our 50,000+ global experts to be their absolute best. Growing an organic, high-performing pipeline of future experts, including from our prosperity hubs, to fuel the expansion of our live services.

This role sits at the intersection of learning innovation, AI enablement, product leadership, and talent transformation. You’ll lead a global team of strategists, designers, and content creators—working cross-functionally across Product, Service Delivery, Engineering, Analytics, and Talent to build a platform that personalizes learning, accelerates readiness, and delivers measurable business impact. This isn’t just a job—it’s meaningful work that creates opportunity, careers, and customer delight.

What you'll bring

10+ years in learning strategy, ed-tech, product enablement, or workforce transformation Proven success leading large, cross-functional teams through change and innovation Experience designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools Deep understanding of skills-based development models, workforce enablement, and performance consulting Strategic thinking with strong operational chops—able to zoom out to vision and zoom in to roadmap execution Exceptional stakeholder management and executive communication skills Passion for driving inclusive, meaningful work that unlocks career mobility and customer impact

How you will lead

Set the vision and execution strategy for Intuit Academy as a global learning platform and pipeline engine—aligning with enterprise growth goals and the future of work. Lead a team of 30+ FTEs and 30–40 contractors across product, content design, strategic learning consulting, innovation, and operations, driving scale and impact across multiple business units (e.g., TurboTax, ProTax, QuickBooks, Mailchimp). Partner cross-functionally with Product Management, Engineering, Service Delivery, Data & Analytics, and Talent to deliver seamless, personalized learning journeys tied to real-world outcomes. Drive the evolution of a skills-based organization—operationalizing taxonomy, proficiency standards, and adaptive assessments across roles and domains. Build and scale an AI-powered learning infrastructure, leveraging tools like Synthesia, 7Taps, Docebo, WhatFix, and Glider to drive speed, relevance, and accessibility of learning experiences. Optimize and grow the learner-to-hire funnel of our Intuit Academy property, improving conversion and engagement across a fully revamped digital experience with increasing automation and intelligence. Oversee the transformation of content development operations, including managed service provider strategy and integration with performance-focused product training teams. Own delivery of key business outcomes such as Speed to Proficiency (StP), learner conversion, expert ramp, retention, and service quality metrics (e.g., tNPS, AHT, DIR). Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Intuit by 2x Sign in to set job alerts for “Director” roles. Fremont, CA $172,000.00-$218,000.00 1 week ago San Mateo, CA $180,000.00-$300,000.00 6 days ago San Mateo, CA $207,000.00-$297,000.00 1 week ago San Jose, CA $200,000.00-$225,000.00 14 hours ago San Mateo, CA $191,200.00-$274,850.00 5 days ago San Mateo, CA $191,200.00-$274,850.00 5 days ago San Mateo, CA $237,700.00-$341,665.00 4 days ago Director of Business Insights & Analytics Pleasanton, CA $227,900.00-$308,300.00 1 day ago San Jose, CA $261,800.00-$315,000.00 1 week ago Senior Director of Global Data Strategy & Analytics Mountain View, CA $170,000.00-$200,000.00 6 days ago San Mateo, CA $217,000.00-$301,000.00 1 week ago San Mateo, CA $168,000.00-$276,000.00 5 days ago Director, Enterprise Sales Strategic Planning & Operations Director of GTM Executive and Internal Communications San Jose, CA $200,000.00-$290,000.00 5 days ago East Coast Director of Business Development, Grid Side Senior Manager, International Business Management Redwood City, CA $144,000.00-$180,000.00 1 week ago Hayward, CA $271,000.00-$326,000.00 5 days ago Regional Director of Business Development Fremont, CA $200,000.00-$290,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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