Overview Title: Director of Professional Services Engineering Location: Rochester, NY; Remote candidates able to travel to and work from Rochester for a minimum of one week every month will be considered Reports to: SVP/COO The objective of the role: As our Director of Professional Services Engineering, you'll shape and scale a dynamic team that delivers industry-leading cloud and AI solutions to our business clients. We're looking for a proven technical leader who thrives on mentoring talented engineers and architects. You'll be the driving force behind process innovation—spotting inefficiencies, eliminating bottlenecks, and pioneering changes that transform how we operate. This isn't about maintaining status quo; it's about reimagining what's possible. The ideal candidate brings a track record of technical leadership and team development from a fast-paced, high-growth environment. Top candidates A history of working at mid-size, high-growth technology companies, leading and scaling engineering teams Experience managing staff with billable-hour expectations in professional services or managed cloud infrastructure organization A technical fluency to accurately assess effort, complexity, and resource requirements for cloud migrations, modernization initiatives, ML/AI implementations, and other enterprise technology projects Ability to make decisions quickly and own them Open-mindedness to learning and trying new ways of doing things A communication style that adapts and resonates with both internal team members and our customers Natural inclination and desire to operate transparently Ability to set clear expectations for others that allow them to fail quickly and safely Ability to work through conflict among different technology choices Entrepreneurial energy, with ambition and strategic vision to transform our engineering function from its current size to a scalable organization capable of delivering multiple concurrent client projects while maintaining quality and efficiency Required Experience Minimum of 5+ years of experience leading a team of software developers, cloud engineers, architects, and other IT professionals Experience creating world-class service delivery experiences Experience managing technical individuals that provide proactive service driven by customer requests and gated within service contract limits Experience managing technical teams that provide IT services, including cloud services such as migrations, cloud software development, and implementations, in the form of projects and other fixed-scope engagements Proven leadership that accepts challenges and inspires teams to accomplish their goals Ability to attract and retain high-quality engineers and developers Ability to juggle complex technical decisions balancing customer requirements and budget, tooling capabilities, and available cloud technologies to exceed customer expectations

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