Overview Zendesk’s Enterprise Architecture team is looking for an Enterprise Data Architect (Senior Staff level) who will guide us in building digital data systems and platforms. In this role you will provide strategic direction, standard processes, frameworks, design patterns, and contribute to our data architecture implementation including leading MDM architecture roadmaps. Additionally, you will collaborate with Enterprise Data & Analytics, Product Architecture and Security teams to design best-in-class data movement, integration, and transformation models that effectively deliver accurate data to our teams. This is a technical role working with innovative technologies while also being able to communicate sophisticated ideas to non-technical audiences. Collecting clear requirements is a key part of this role and will define the technical and practical strategy that teams employ across the enterprise. You will evaluate and design high-performance end-to-end data architectures, capture requirements, gaining consensus, and evolve data architecture as business strategies and technologies mature.

What You’ll Be Doing

Contribute to and make recommendations to Zendesk’s data ecosystem with a focus on multi-cloud architecture capable of supporting various data types; structured, semi-structured and unstructured data at the petabyte scale

Lead and create overall master data solution architectures, system landscapes (blueprints), governance workflows, and systems integration and implementation standards/patterns

Collaborate with business stakeholders and technical teams to understand business processes, master data management requirements and challenges, maturity levels, and identify opportunities for the design of a best-of-breed MDM solution

Produce relevant solution design artifacts including but not limited to technical estimates, Reference Architecture blueprints, conceptual system designs, sequence diagrams, and data models

Evaluate and support data solutions within and across a variety of data tools such as GCP Airflow, AWS Lambdas, Python, Cloud Functions, DBT, Astronomer.io, Workato

Lead and design best-in-class practices leading to implementation planning of data movement and integration patterns across our ecosystem, defining target architectures and tools

Provide leadership and standard methodologies for using native-first connectors over third-party for integrating our various workflows, applications and data

Partner with team members to develop a Single View of Customer and Customer Data Platform (CDP) strategy

Act as an advisor for new and emerging technologies, patterns, and trends

Required

Demonstrable experience with enterprise-wide architectures, integration, warehousing and highly proficient with relational database design, data streams, data modeling, and SQL

10+ years of data architecture experience leading MDM roadmaps, defined business cases and implementation efforts

Deep understanding of master data management principles, data governance frameworks, and industry best practices

Creating ETLs and reverse-ETLs patterns and services to handle data from various data sources, formats, and use cases

Experience with streaming, batch and micro-batch data processing and workflows

Built and implemented “citizen integrator” (user self-service) operating models and solutions using iPaaS or related technologies

Ability to drive the practical evolution and innovation of infrastructure, processes, products and services by influencing decision makers, implementers, stewards, and owners of what direction should be taken

Preferred

Enterprise data management experience including exposure to analytics and data science, BI, MDM, governance, quality, security and issue management to enable effective engagement

Experience driving and leading major data modernization projects

Experience with principles such as reuse, deployment, scalability, observability, security, testing and high availability

Experience and expertise in Lean-Agile principles and development

TOGAF, ITIL, AWS Certified Cloud Practitioner or similar certifications

Proficiency in visualization tools (Tableau, D3, Looker, etc.)

Compensation and Location

The US annualized base salary range for this position is $161,000.00-$241,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Company and Equal Opportunity

Zendesk is an equal opportunity employer. We foster global diversity, equity, and inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans. If you require a reasonable accommodation to submit this application or participate in the interview process, please email peopleandplaces@zendesk.com with your request.

Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries: Software Development

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