Overview Join to apply for the Field Service Engineer - Level 2 role at ZEISS Group 2 days ago Be among the first 25 applicants Location/Region: This position is located in the Bay Area, Northern California area. About ZEISS How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! ZEISS is an EEO/AA/M/F/Disabled Veteran Employer Role and responsibilities What’s the role? As a Field Service Engineer Level 2, you get to work with an astonishing team that plays a vital role servicing Research Microscopy devices. This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must in order to be an effective efficient Field Service Engineer. Key Metrics and KPIs of this position | Expectations Net Promotor Score ≥ Team target Mean Time to Repair ≤ Team target Productivity Level ≥ 113hrs/month First Time Fix Rate ≥ 60% or in sync with the product range Average SOM Inventory age Complete of all assigned PMs within 90 days Travel and Entertainment cost control What you’ll do Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer. Troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit. Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations. Provide accurate and detailed information as requested for billable quotations within 24 hours. Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer. Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution. Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass all leads to the proper channels. Connect all available systems to the ZEISS Predictive Service network. Conduct special site or system environmental analysis tests as assigned by management. Train customers on basic system operation and maintenance using established guidelines. Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities. Return spares parts within 1 week and manage individual Stock on Memo (SOM) account in an accurate and timely fashion. Optimize the use and content of the trunk stock. Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors. Always being up to date with Service bulletins and Service news Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role) Seek dialogue about personal development with the manager. Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks Respect, live and share with internal and external customers, the ZEISS values and Agenda. Other duties as assigned by manager Qualifications Do You Qualify 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 5+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems. Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions) Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus. Ability to read and understand electrical or mechanical engineering documentation and schematics, being able to explain them to customers or other FSEs as required. Effective use of the ZEISS knowledge bases and excellent information retrieval. Proven ability to work successfully as an individual contributor or as part of a team. Good communication skills, able to converse readily in English, both verbally and in writing. (German a plus.) Good administrative and time management skills Working conditions and special demands Capable and willing to engage customers in their workspace/environment, including BSL -2 and BSL-3 facilities. If capable and willing, may be asked to engage in a BSL-4 environment. Willingness and ability to travel domestically and overseas. In addition to service function, may asked to work in assigned teams on defined projects as directed by management. Lifting of heavy equipment crates required; crate weight ~ 75 lbs. Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van. Frequent overnight travel, domestic and international (average 50%) Participating of six months to one-year of formal training a Field Service Engineer and proficiently maintains all duties and associated responsibilities. Able to obtain corporate credit card We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The annual pay range for this position is $84,000 – $105,000. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. Referrals increase your chances of interviewing at ZEISS Group by 2x Get notified about new Field Services Engineer jobs in San Francisco, CA . ZEISS provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone!

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