Overview

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Engineer based remotely in the San Francisco, CA (Bay Area). In this role, you will support cutting edge equipment, the Ambr system. You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

Must reside within a commutable distance to the Bay area.

For more information on the Ambr system, please refer to Sartorius documentation.

Responsibilities

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Maintain fault finding data, and feedback product performance data to customers and internal groups within Sartorius. Acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customer support contract details.
• Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
• Travel up to approximately 80% (primarily within an assigned territory).

Qualifications

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware setup and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
• 2+ years' experience in a commissioning/test or field service/support environment within a high-tech engineering/manufacturing company, ideally on capital equipment.
• Valid Driver's License and passport or ability to obtain one.
• Experience of electrical, mechanical & I/O fault-finding at system and component level.
• Experience with automation and/or robotics is a plus.
• Understanding of automatic mechanisms and their electrical control systems.
• Experience with measuring AC/DC voltages.
• Hands-on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
• Strong communication skills and ability to establish sound relationships with team members and customers.
• Understanding of mechanical/electrical drawings.
• Proven problem-solving skills and ability to train and manage customers in the use of our products.
• Computer literacy and familiarity with MS Office.
• Understanding of mechanical and electrical schematics; installation of software and firmware updates/testing; customer maintenance/best practice training; calibration of control systems (e.g., temperature and/or volume).
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments is advantageous. Understanding of Mammalian and Microbial cell cultures; experience with bioreactors.
• Experience configuring PCs and installing software packages (Windows OS).
• Identification with core values: Sustainability, Openness, Enjoyment.

What We Offer

Compensation range is $80,000-$105,000 (depending on experience, skill set, education and location). Plus, annual bonus and car allowance.

What We Offer and additional benefits are described below:

As a growing global life science company, Sartorius offers a wide range of benefits including personal and professional development, work-life balance, onboarding, mutual support, health and well-being programs, retirement savings plans, flexible spending accounts, and company-paid benefits. Equal opportunity employer; all qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or other protected status.

For residents of California, please review the CA Privacy Notice for Employees.

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Sartorius is part of the solution in the fight against cancer, dementia, and other diseases. We look for ambitious team players and creative minds to contribute to this goal. Visit our careers page at www.sartorius.com/careers

If you require a reasonable accommodation to express interest in a specific opening, please email accommodationrequest@sartorius.com