Overview Join to apply for the Field Service Engineer - TAP (Ambr) -Remote- Bay Area role at Sartorius . Sartorius is seeking a dynamic, entrepreneurially spirited Field Service Engineer based remotely in the San Francisco, CA (Bay Area). In this role, you will support cutting edge equipment; the Ambr system. You will act as a trusted partner supporting customers with installation & commissioning, calibration, and preventative maintenance across a range of systems. Must reside within a commutable distance to the Bay Area. For more information on the Ambr system please click the link below: Ambr information Responsibilities Perform installation & commissioning, calibration, preventative maintenance and break-fix repairs across a range of systems. Maintain fault finding data and provide feedback of product performance data to customers and internal groups within Sartorius. Acquire in-depth product knowledge and demonstrate self-improvement. Perform a variety of in-house service activities in the Delaware office as needed. Follow all service procedures to ensure customer information and product software/configuration are up to date and accurate. Keep accurate records of time, expenses and work performed. Make independent decisions regarding the repair of field equipment based on service level agreements and customer support contract details. Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator. Travel up to approximately 80% (primarily within an assigned territory). Qualifications Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology. Formal training in mechanical/electrical hardware setup and configuration. Field or building services engineering experience may be considered in lieu of a formal qualification. 2+ years’ experience in commissioning/test or field service/support within a high-tech engineering/manufacturing environment, ideally on capital equipment. Valid Driver's License and passport or ability to obtain them. Experience with electrical, mechanical & I/O fault-finding at system and component level. Experience with automation and/or robotics is a plus. Understanding of automatic mechanisms and their electrical control systems. Experience with measuring AC/DC voltages and operating with robotics, motors, conveyor systems, I/O modules, optical readers, pneumatics, and electromechanical assemblies. Effective communication skills and ability to establish good relationships with team members and customers. Understanding of mechanical/electrical drawings; problem-solving skills; ability to train and manage customers in product use. Computer literacy and familiarity with MS Office; understanding of mechanical and electrical schematics; installation of software and firmware updates/testing. Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments is advantageous. Understanding of mammalian and microbial cell cultures; experience with bioreactors used to grow cell culture. Experience configuring PCs and installing software packages (Windows OS). Identification with Sartorius core values: Sustainability, Openness, Enjoyment. Compensation and Benefits Compensation range is $80,000-$105,000 (depending on experience, skill set, education and location). Plus, annual bonus and car allowance. What We Offer Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings. Worklife Balance: Paid vacation, sick time, corporate holidays, community service day; flexible work schedules. Onboarding: Comprehensive onboarding, including a virtual online platform. Welcoming Culture: Mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working and a Women’s Network. Health & Well Being: Medical plans, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Smart buildings with modern technology and equipment. Retirement Savings Plan: 401(k) with company match. Flexible Spending: HSA, FSA (dependent care and healthcare spending), Transportation Commuter Account. Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate. Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance. Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or other protected status. Please view equal employment opportunity posters provided by OFCCP here and E-Verify Participation information are provided for residents as applicable.

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