Head of Customer Success (AI Drug Discovery) New York/San Francisco/Boston (Remote – Location Preference) Comp: $180k - $200k Base + Variable + Equity Our client is a Tier 1 VC-Backed start-up committed to transforming the way drug discovery is done, making the process faster and more effective. Developing new molecules that are safe, effective, and work well in the human body requires chemists to combine vast amounts of data, deep expertise, and intuition — a process that can be slow, costly and highly complex. Patients often bear the cost of these delays. This team of the industry's best researchers, scientists and engineers have created a proven collaborative and user-friendly AI platform that streamlines and accelerates the drug discovery journey. Following a rise in partnerships with Biotech's and large pharma they are looking to scale the commercial org with a talented customer success lead to capitalise on the momentum. Role Account Ownership: Own onboarding and account activation; monitor adoption across assigned accounts and resolve barriers to scientific success. Project Management: Drive project management and execution across accounts to ensure accountability across both internal stakeholders and customers, while appropriately capturing feedback, escalating risks, and driving timely resolutions. Cross-Collaboration: Collaborate with product and engineering teams to ensure ongoing high-impact support to customers, and coordinate with sales on renewal and expansion opportunities. Develop Scalable Processes: Help develop scalable processes and playbooks to improve onboarding, QBRs, and customer experience as the team grows. Requirements 3+ years of experience in a customer-facing role within a complex product or service (e.g., customer success or consulting within biotech, health tech, scientific software, or life sciences). Scientific literacy to credibly engage with stakeholders (e.g., life sciences academic background or industry experience). Strong project management and organizational skills to track tasks, decisions, and progress across multiple accounts; ability to navigate ambiguous situations with clients. Demonstrated ability to independently manage end-to-end client relationships and internal/external workstreams with minimal oversight. Skilled at driving consensus, action, and building lasting relationships across a broad range of stakeholders and personas. Exceptional cross-functional written and verbal communication skills. Hands-on execution mindset with comfort operating in a fast-paced, ambiguous start-up environment, while also contributing to strategy and process improvement. About us We believe that our people are what make us great. We offer competitive salary and equity-based compensation; comprehensive healthcare benefits (including dental and vision); and the opportunity to grow alongside a rapidly scaling company. We are a passionate, kind, and mature team. While working at a fast-growing start-up may not always be a strict 9–5, we encourage and support full lives beyond work. If you are interested please apply above or reach out directly to: a.benhsain@strativgroup.com. Please note due to high volume of applicants there may be a delay in response and/or inability to provide deep feedback

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