Join to apply for the Head of Customer Success role at Siteline About Siteline Siteline is a Series A SaaS startup in the construction space. We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco. What problems we are solving We’re on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn’t evolved in decades, and construction is one of the slowest industries to get paid in. We’ve found a unique wedge into this huge market and are growing quickly. Why we are building this Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on building instead of mountains of paperwork. We’re reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us. The Role Siteline is looking for a Head of Customer Success to join the team. As a key leader, you’ll set strategy and build processes and tools for scale. Our Customer Success team is responsible for the entire post-sale customer lifecycle from onboarding, adoption, and support to retention and renewals. You’ll steer the vision and direction of the department to ensure a positive experience for all customers. This position can be Remote (if outside of San Francisco) or Hybrid (3 to 4 days/week in the San Francisco office). What you’ll do Manage the Customer Success team as they engage with customers, build relationships, drive adoption, and manage renewals. Coach a high-performing team of Account Managers, Onboarding Managers, and Support/Integration Specialists. Own the entire post-sale customer lifecycle including onboarding, adoption, support and technical ticketing, and retention. Develop strategy, process improvements, and tooling for continued growth and efficiency. Develop and measure key team metrics including adoption and engagement, and report regularly to leadership. Collaborate with Product, Sales, Marketing, and Engineering to ensure the voice of the customer is represented in strategic decisions. What we’re looking for 6+ years in customer success with 4+ years managing customer-facing teams in a SaaS environment and mid-market sales cycle. Experience building and scaling customer success operations with a focus on accountability and delivering value. Strong operations leadership with process and product savvy. Strong people and performance management skills. Analytical and process-oriented mindset with the ability to think strategically and execute to build from the ground up. Excellent written and verbal communication skills; ability to present to diverse audiences and communicate with internal stakeholders and customers. Customer-facing experience with a product serving industries slow to adopt new technology is preferred. Bonus points Familiar with Intercom, Salesforce, and Notion. What we offer Competitive salary with performance-based bonuses. Salary range: $140,000 - $172,000 annually depending on skillset and experience. Hybrid or Remote office environment: either 3-4 days/week in San Francisco or fully remote if based outside San Francisco. Health & Wellness: Comprehensive health, dental, and vision insurance; 100% coverage for employees on the gold plan and 50% for dependents. Professional development: Annual $1K learning stipend. Collaborative culture: Supportive team that values creativity, innovation, and open communication. Equity ownership: Equity to share in our growth. Paid time off: Unlimited PTO with a recommended minimum of three weeks per year. Team events: Virtual activities and in-person meetups 1-2 times per year. Company values Move Quickly, Together; Reach for the Sky; Run Lean; Be the Steel; Build Our Fanbase; Shoot Straight. We value transparency, collaboration, and integrity, and we encourage applicants from diverse backgrounds. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us! Note : This description reflects the role’s responsibilities and qualifications; it is not a job posting for a specific date and may be updated.

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