1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities About Team Our Trust & Safety Operations team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that Trust & Safety Operations team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

As the Head of Optimization & Planning USDS team, you will be responsible for translating business demands into system solutions to be executed by operations teams, and enhancing cross-functional processes needed to execute safety strategies requiring operations work. This work will include but not be limited to strategy and execution of cross-departmental business and continuous improvement initiatives, governance, risk, and compliance efforts, workforce planning and management, capacity management, performance analysis and reporting for USDS Trust and Safety content moderation, monetization integrity, user support, and crisis and escalation management workflows. This role must have experience in leading cross-functional teams.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities - Oversee strategy and management of the Operations Systems Optimization team, including the following sub-teams: Trust & Safety risk and compliance programs, Workforce and Capacity Planning - Program Management: initiatives focused on aligning business processes across the Operations department including operational excellence and performance management - Guide planning for execution of safety strategies for the Trust & Safety Operations division to ensure team alignment - Design, implement and optimize workflows to enhance operational capabilities and balance efficiency and accuracy while ensuring scalability - Implement standard operating procedures (SOPs) to maintain consistency across relevant teams - Define and track key performance metrics, ensuring moderator success through training, process improvements, and tool enhancements - Provide actionable insights and reports to leadership on operational efficiency and emerging risks - Utilize data-driven insights to adjust strategies, identify policy gaps, optimize enforcement, and improve overall workflow effectiveness - Maintain transparency and alignment with cross-functional teams to support Trust & Safety goals - Lead and mentor a team, fostering professional growth, skill development, and operational excellence - Conduct regular check-ins with team leads and moderators to evaluate workflow effectiveness and wellbeing - Manage change initiatives to ensure smooth transitions in evolving workflows

Qualifications Minimun Qualifications - Bachelor's degree and at least 5 years of leadership experience in Trust & Safety, Operations, or Content Moderation. - Strong strategic thinking with analytical and creative problem-solving abilities. - Proven ability to lead high-performing teams, fostering growth, development, and operational excellence. - Highly organized with the ability to manage multiple priorities efficiently. - Understanding of social media challenges, safety, regulatory, and compliance issues. - Flexible with global working hours, including weekends on-call.

Preferred Qualifications - Experience in online investigations, escalations, content policy, project management, or related fields. - Strong decision-making skills in fast-paced, high-pressure environments. - Ability to oversee daily team operations, including work distribution, capacity planning, and escalations. - Experience providing management updates on key deliverables. - Willingness to take on additional duties as assigned. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.

About USDS TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $147000 - $270000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment. Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Technology, Information and Internet Referrals increase your chances of interviewing at TikTok by 2x Sign in to set job alerts for “Head of Planning” roles. Head of Business Excellence- San Jose, CA Director, Corporate Strategy & Business Transformation Chief of Staff, Supply Chain & Capacity Management Director, Strategy and Business Operations San Francisco Bay Area $110,000.00-$125,000.00 2 weeks ago San Jose, CA $144,800.00-$301,700.00 1 week ago San Jose, CA $111,500.00-$191,950.00 1 month ago Director, Business Operations, RL Devices Sunnyvale, CA $218,000.00-$287,000.00 4 days ago VP, Global Supply Chain | Energy & Hardware Ops Senior Director of Operations, Central Operations (SF Bay Area) Mountain View, CA $180,000.00-$210,000.00 2 months ago Vice President of Operations, Central Region San Francisco Bay Area $267,166.00-$347,316.00 2 weeks ago Head of Professional Services and Category Management Director, Strategy and Business Operations Head of Strategy&Operations, eBay Motors Mountain View, CA $154,500.00-$299,400.00 1 week ago Director, Strategy & Business Operations, Business Partnering & Talent San Jose, CA $142,700.00-$276,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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