A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your impact is amplified by our strategic partner ecosystem and robust technology platforms within the IBM portfolio. Your role and responsibilities IBM is seeking a ServiceNow expert to guide clients through complex implementations and advise on best practices (ServiceNow and IBM). This individual should be ambitious, capable of working independently, mentoring, and leading developers and business process consultants. Strong change management and time management skills are essential. Key responsibilities include: Understanding customer business issues and requirements Drafting solutions (Design / Build / Manage) with clear scope, timelines, and dependencies Integrating IBM best practices and accelerators to enhance ServiceNow modules and capabilities Preference is given to candidates in the DMV / Washington, DC Metro area. This hybrid role requires working in the office Monday through Thursday. Minimum education High School Diploma / GED Preferred education Bachelor's Degree Required technical and professional expertise At least 4 years of experience as a ServiceNow implementation specialist or similar role Experience with ServiceNow processes and functions SSO integration experience with Okta Experience configuring and customizing ServiceNow to client requirements Domain separation experience within ServiceNow Ability to obtain and maintain a Public Trust Clearance Preferred technical and professional experience Experience with FEDRAMP environment and government security requirements About the Business Unit IBM Consulting leads in business and technology transformation, offering strategy, experience, technology, and operations services across industries. Our focus is on accelerating client success through collaboration, responsible use of technology, and innovation. Your Life @ IBM IBMers are growth-minded, curious, and committed to continuous learning and collaboration. We value courage, feedback, and a team-oriented approach to drive exceptional outcomes. Join us to make a difference and be part of a global team committed to progress. About IBM IBM's greatest invention is the IBMer. We leverage intelligence, science, and technology to improve business, society, and the human condition, with a focus on hybrid cloud and AI strategies. Since 1911, IBM has been a leader in innovation, embracing technologies like AI, quantum computing, and blockchain. Equal Opportunity Statement IBM is an equal-opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, and other characteristics. We are committed to fair employment practices and compliance with applicable laws. Other Job Details IBM offers comprehensive benefits including healthcare, retirement plans, paid time off, training resources, and inclusion initiatives. We consider qualified applicants with criminal histories and require the ability to work without visa sponsorship for this role. Job Title: ServiceNow Architect / Technical Lead Date posted: 30-May-2025 Job ID: 37607 Locations include Huntsville, Boulder, Rocket Center, Houston, Washington, Reston, Herndon, Bethesda, across various states. Work arrangement: Hybrid, with some travel expected.

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