CGI is seeking a seasoned Lab Computing Analyst to join our growing team supporting life science clients through end-to-end solution offerings and professional services. This individual must be able to work in a cross-functional environment and interact with representatives from CGI, and our end-clients. This position is located in our San Francisco, CA office, however a hybrid working model is acceptable. Your future duties and responsibilities Incident Handling with respect to laboratory computers at the Facility ("Devices") - request notification, service level thresholds and metrics reporting will utilize existing site processes and standards. Coordinate with relevant support teams and/or vendor to resolve issues In the cases where the issue requires coordination with other support teams, monitor the issue to closure Assist end users and vendors in the troubleshooting of software related to scientific applications. Project Support - Supporting activities related to IT projects in close collaboration with the local IT manage service team, as time allows. Commissioning – Installation of new Devices and required software. Communicate non-standard instrument requirements within IT – special operating system, networking, add-on hardware, storage, etc. Coordinate provision of / build standard Device with standard lab image or remediate vendor Devices (in compliance with client standards, or identify exceptions) Support purchases by client and install any add-on hardware such as additional RAM, NICs, network hubs, bar-code printers/scanners. Support network & instrument connectivity, including computer node name, addition to ("Active Directory") policy group for instruments, resource account, share access, mounting of appropriate department shares. Coordinate and shadow vendor application software installs and configuration with vendor as required. Enable instrument connectivity to the applications, and work through ServiceNow to submit software packaging requests for third-party applications. Provide connectivity to/for any printers, internal services or servers. Required Qualifications To Be Successful In This Role 3+ years of experience in a similar role Networking & Infrastructure Experience Build client supplied computers to Lab Standards. Remediation of Vendor supplied computers to client Security standards. Application of client Overlay. Assist vendors with application, installation and / or configuration. Act as an IT Technical Resource(s) for GxP systems undergoing SDLC validations. Lock down of computer O/S to meet clients Data Integrity requirements. Verify systems comply with clients IT Security Standards for the lab environment Conceptualizing creative solutions, as well as documenting them and presenting/selling them to senior management. Confident and positive attitude, able to liaise with stakeholders at all levels and navigate company culture. Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence. Ability to manage internal and external projects from inception to successful implementation. Exceptional verbal and written communication skills; expertise in setting and managing customer expectations. Strong customer focus and ability to manage Client expectations Excellent communication and interpersonal skills. Strong organizational skills, able to make good decisions in a collaborative manner. Bachelor's degree in fields associated to labs and quality control systems CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. A reasonable estimate of the current range for this role in the U.S. is $67,800.00 - $228,100.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programs Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

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