Learning & Development Team Lead (Operations) Join to apply for the Learning & Development Team Lead (Operations) role at Clipboard We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. About Clipboard Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are looking for a Learning & Development Lead to turn core values into real behavior quickly, consistently, and at scale. You’ll lead a team that builds coaching and training programs to elevate performance in a fast-paced, frontline environment. Your Team Will Teach Empathy as default Judgment as instinct Excellence as baseline What You & Your Team Will Own Build onboarding, upskilling, and coaching programs that make our values measurable and repeatable starting with Worker Support and expanding to leadership. Develop agents and managers to deliver world-class service rooted in empathy, curiosity, and critical thinking. Operationalize speed, ownership, and feedback into everyday team behavior. Design coaching systems that drive real-time improvement and reinforce excellence. Build feedback loops that surface gaps early, test solutions fast, and measure impact with precision. Raise the bar for how people show up, not just what they know. What You Bring Several years in L&D, enablement, or adjacent fields, including 2+ years managing a team Proven track record of programs that cut ramp time, improve outcomes, or shift day-to-day performance Clear, decision-grade written communication A portfolio of systems or programs you've built, led, and improved based on feedback Comfort operating in fast-paced, high-autonomy environments with strong feedback loops A mindset grounded in data, first-hand observation, and real-world behavior change not theory This Role Is Not For You If You Think training is about information, not performance Avoid hard conversations about underperformance Prefer secondhand insights over real customer interactions Wait for direction instead of finding and owning problems What We Offer Competitive compensation 100% remote work Unlimited vacation Compensation Range: $90K - $120K

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