Overview Mainframe Technical Advisor – Remote, United States JR011892 Position Summary The Mainframe Technical Advisor (MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA is well-versed in the Client solution and represents both the client and Ensono technical teams in client engagements, ensuring the Client is represented internally and externally at every aspect of the engagement. MF TAs promote open communication with other departments, using sound judgment to perform duties. MF TAs use communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and to make improvements to optimize the client’s infrastructure. The Mainframe Technical Advisor team is responsible for maintaining and enhancing the service delivered to clients by effectively: Building strong client relationships by becoming a key point of contact for clients Participating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensuring knowledge sharing amongst the MF TA team and across other MF teams as needed Working with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementations Utilizing thought leadership to provide insights, recommendations and guidance to promote operational excellence Key Areas of Focus for this Role Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop action/mitigation plans Collaborate with Capacity Management to review data and trends, and develop action plans for performance improvement, optimization, scalability, operational excellence, etc. Collaborate with Solution Architects to review and validate feasibility of offerings for potential and existing clients; provide solution recommendations Develop a deep understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (HW & SW) and identify opportunities for cost reduction Develop a holistic understanding of client’s environment and Ensono support model Assist in the development and execution of service improvement plans Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment Participate in Major Incidents, particularly as an escalation point for significantly “visible” and/or prolonged outages Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices Participate in Business Continuity/Disaster Recovery activities Participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams Participate/Lead mentorship & knowledge sharing activities with BAU MF teams What the Ideal Candidate Brings to this Role Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply. Required Qualifications Minimum of 10 years of experience within a zOS environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree. Technical knowledge across multiple Mainframe teams Knowledge of DR planning and execution Experience with client facing and Service Delivery communication acumen Experience with on-boarding new clients in a managed service Proficiency in interacting with SW and HW vendors Deep understanding of MF HW and SW infrastructure Proficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clients Exceptional interpersonal, verbal and written communication skills Customer service skills at management level Experience establishing and documenting processes and procedures Strong collaboration and teamwork skills Strong problem solving and analytical skills with knowledge of problem analysis Must be self-motivated and able to manage multiple projects simultaneously Willingness to take ownership of issues and progress to resolution Ability to host meetings and conference calls Preferred Qualifications Experience of working within a managed services environment is advantageous Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform Experience within a large-scale 24×7 production environment ITIL certification desirable Why Ensono Ensono is a client-facing company that supports remote work when not required on a client site. Benefits include: Unlimited Paid Days Off; health plans; 401k with company match; various insurance and wellness offerings; education reimbursement; paid parental leave; and flexible schedules, among others. As of posting date, a pay range of $100,000 to $183,000 annually is estimated for this role, with final placement based on skills, experience, equity, and business needs. Additional compensation may include an annual bonus and equity grant. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to creating a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_English_formattedESQA508c.pdf If you need accommodation at any point during the application or interview process, please contact the recruiter or email USTalentAcquisition@ensono.com. JR011892

#J-18808-Ljbffr