Join to apply for the Manager, Site Reliability Engineering role at PayPal 3 days ago Be among the first 25 applicants Join to apply for the Manager, Site Reliability Engineering role at PayPal The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: This job involves leading functional projects to improve system reliability and collaborating with teams to identify issues. The manager analyzes business trends to inform project direction, mentors team members, and drives initiatives resulting in process improvements.

Job Description: Essential Responsibilities:

Manage and lead a team of site reliability engineers, setting goals, providing mentorship, and ensuring the team delivers high-quality reliability solutions. Oversee the development and execution of strategies to ensure the availability, reliability, and performance of critical applications and platforms. Lead incident management efforts across teams, ensuring the timely resolution of high-impact incidents and ensuring effective post-incident reviews. Define and prioritize the site reliability engineering roadmap, aligning with business objectives, and ensuring that key reliability goals are met. Direct initiatives to improve system scalability, fault tolerance, and resilience to handle high volumes of traffic and failure scenarios. Oversee capacity planning efforts, ensuring system resources are proactively managed to meet current and future business needs. Lead, mentor, and develop the site reliability engineering team by providing career growth opportunities, technical guidance, and fostering a culture of continuous improvement. Champion automation across operations and reliability processes, focusing on improving efficiency and reducing manual intervention. Work closely with engineering, product, and operations leadership to ensure site reliability strategies are aligned with overall business and technical goals. Define key performance indicators (KPIs) and reliability metrics, and provide regular reporting on team and system performance to executive leadership.

Minimum Qualifications:

Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $137,500 to $236,500

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0128171 Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Industries Software Development, Financial Services, and Technology, Information and Internet Referrals increase your chances of interviewing at PayPal by 2x Sign in to set job alerts for “Reliability Engineering Manager” roles. Menlo Park, CA $222,000.00-$339,250.00 2 weeks ago Santa Clara, CA $165,000.00-$193,000.00 3 days ago Livermore, CA $170,000.00-$188,000.00 6 days ago San Francisco Bay Area $248,000.00-$279,000.00 2 weeks ago Engineering Manager, Core Infrastructure Mountain View, CA $245,000.00-$330,000.00 4 days ago Mountain View, CA $204,000.00-$343,000.00 3 months ago Redwood City, CA $225,000.00-$260,000.00 1 week ago Fremont, CA $190,000.00-$200,000.00 1 week ago Manager, Systems Reliability Engineering Redwood City, CA $160,000.00-$195,000.00 6 days ago Engineering Manager - Global E-commerce Algorithms Architecture San Jose, CA $208,800.00-$438,000.00 2 weeks ago Engineering Manager - Enterprise Experience San Jose, CA $143,700.00-$289,900.00 1 week ago Redwood City, CA $211,000.00-$263,500.00 1 week ago Operations Engineering Manager, Fleet Reliability Sunnyvale, CA $143,000.00-$210,000.00 23 hours ago Sunnyvale, CA $229,000.00-$275,000.00 2 weeks ago Palo Alto, CA $202,000.00-$277,000.00 2 weeks ago Santa Clara, CA $142,000.00-$192,000.00 4 days ago Engineering Manager - Global E-commerce Governance Platform - San Jose San Jose, CA $208,800.00-$616,000.00 1 week ago Mountain View, CA $120,000.00-$140,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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