Overview Help shape the future of autism care—lead our North Carolina expansion with a focus on excellence. Proud Moments ABA is expanding into a brand-new market in North Carolina , with two newly opened centers and plans for continued growth. We are seeking a dynamic and strategic Market Director to lead this exciting expansion. The Market Director will be responsible for overseeing the growth and performance of the assigned market by providing leadership and operational oversight across our center-based ABA services. This role will focus on driving key business objectives, including client acquisition and retention, staff productivity, and operational efficiency. Key responsibilities include managing day-to-day operations, supporting and guiding center leadership and staff, maintaining strong client and community relationships, and ensuring financial performance through effective scheduling, KPI management, cost control, and revenue growth. This is a high-impact leadership role ideal for someone who thrives in a fast-paced environment and is passionate about building high-quality behavioral health services from the ground up. Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care. Responsibilities As Market Director, you’ll lead the success of a growing ABA region—ensuring operational excellence, team performance, and exceptional client care through these key responsibilities: Oversee day-to-day operations across assigned centers within the market, ensuring alignment with organizational goals

Provide hands-on leadership and support to center teams to drive high-quality client care, operational efficiency, and strong financial results

Foster collaborative, productive relationships with clients, clinicians, and administrative teams

Use data and operational insights to inform decision-making, drive cost control, and optimize center performance

Lead by example—model professionalism, positivity, and accountability across all levels of the team

Champion Proud Moments ABA’s mission, vision, and Core Values by cultivating a respectful, inclusive, and mission-driven workplace culture

Recruit, train, and retain top talent, developing high-performing teams through coaching, clear expectations, and consistent accountability

Ensure full compliance with internal policies, clinical and operational standards, and applicable OSHA and regulatory requirements

Identify growth opportunities and lead improvement initiatives across people, performance, and process

Maintain open and proactive communication with the Regional Vice President to ensure alignment and support across the market

Qualifications Bring your leadership, adaptability, and strategic mindset to a high-impact role—successful candidates will meet the following qualifications: Bachelor’s degree in a related field; Master’s degree preferred.

Minimum of 3 years’ experience in multi-unit healthcare services, retail healthcare, or other fast-paced, customer-centric environments.

Strong knowledge of business operations, including strategic planning, resource allocation, and team coordination.

Proven ability to analyze data, solve problems, and drive informed decision-making.

Excellent interpersonal and communication skills—both verbal and written—with the ability to lead meetings and present to groups.

Skilled in planning, prioritization, and managing multiple tasks efficiently.

High attention to detail with a commitment to quality and continuous improvement.

Flexible and adaptable in dynamic, fast-changing work environments.

Reliable, punctual, and open to feedback for ongoing performance growth.

Knowledge of HR principles and personnel administration practices.

Proficient in Microsoft Office Suite.

Must reside in or be willing to relocate to North Carolina; travel required 25–50% within the assigned geographic area.

As a Market Director, you’ll enjoy professional respect, recognition, and rewards: Competitive pay commensurate with your education, experience, and location Meaningful work-life balance with Monday-Friday schedule Generous paid time off Comprehensive benefits package, including: Medical, dental and vision coverage 401K retirement savings program Employee Assistance Programs

You deserve to work with the best – Proud Moments ABA. If you’re ready to accelerate your professional career with a fast-growing, highly respected behavioral health organization, Proud Moments ABA encourages you to submit your qualifications for this position today. Qualified candidates will be contacted via email. Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-Hybrid

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