Join to apply for the Marketplace Agent Broker Analyst role at Jobs via Dice 3 days ago Be among the first 25 applicants Join to apply for the Marketplace Agent Broker Analyst role at Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mindbank Consulting Group, is seeking the following. Apply via Dice today!

Mindbank does not work with third party companies; please do not inquire. This position has very specific requirements. Please read the entire position description before you apply.

Mindbank Consulting Group is seeking a remote (within DC area) Marketplace Agent Broker Analyst to support the operations and strategic advancement of the Federally Facilitated Exchange (FFE) agent and broker program. This is a direct hire opportunity, and our client offers terrific benefits. The salary range is $110K - $130K and is based on each candidate's professional experience and skills. Candidates must reside within commuting distance of Washington, DC/Baltimore, MD area.

This role serves as a critical subject matter expert (SME) in agent and broker operations, bringing together health insurance policy expertise, operational efficiency, and data-driven analysis to shape and enhance the agent/broker experience in the Federal Exchange (Marketplace). You will act as the central source of knowledge regarding FFE agent and broker processes, including Enhanced Direct Enrollment (EDE), certification pathways, and compliance. This role provides a unique opportunity to shape the future of health insurance delivery by strengthening the infrastructure and strategy behind the nation s most visible healthcare marketplace. You will work alongside a team of policy, operations, and technology professionals supporting CMS.

You are expected to analyze performance data, draft policy recommendations and executive reports, and collaborate with technical teams to ensure that operational and policy objectives are fully supported by data and technology solutions.

Responsibilities:

Serve as the primary SME on FFE agent and broker operations, including EDE certification requirements, training processes, and applicable laws and regulations. Analyze and interpret agent and broker performance data, identify key performance indicators (KPIs), and recommend data-driven improvements. Prepare high-quality, executive-level reports and position papers to support strategic decisions. Collaborate with technical teams to design and implement tools and technologies that enhance the agent and broker experience. Monitor FFE policy and regulatory changes and provide actionable compliance guidance. Support process improvement and risk mitigation efforts with operational modeling and analytical insight. Translate business needs into requirements for IT development and innovation efforts.

Minimum Requirements:

U.S. Citizen or U.S. Permanent Resident able to pass a U.S. Government Public Trust Background Investigation. Bachelor s degree in Business Administration, Health Policy, Data Science, or a related field. Minimum of 7 years of relevant experience in healthcare or insurance with a focus on agent/broker operations or marketplace programs. At least 5 years of experience participating in the FFE. Deep knowledge of agent and broker operations within the FFE, including EDE and certification requirements. Proven ability to analyze and interpret agent/broker performance metrics and large data sets. Experience drafting executive reports, position papers, and policy documents. Excellent written and verbal communication skills with the ability to influence diverse audiences. Strong collaboration and problem-solving skills; ability to work with technical and non-technical teams. Demonstrated ability to educate and train others on the agent/broker pathway in the FFE, including certification processes, compliance requirements, operational best practices, and applicable laws and regulations. Detail-oriented, with strong documentation practices. Preferred: CBAP, PMI-PBA, or other business analysis or process improvement certifications.

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Agent jobs in Washington, DC . Front Desk Agent Overnight - The Willard InterContinental Washington Washington, DC $97,300.00-$125,544.00 3 days ago Guest Service Agent - Embassy Suites by Hilton Crystal City National Airport Washington, DC $30,000.00-$35,000.00 10 months ago Customer Service Representative - State Farm Agent Team Member Washington, DC $30,000.00-$35,000.00 1 year ago Customer Service Representative - State Farm Agent Team Member Suitland, MD $25,000.00-$45,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Capitol Heights, MD $40,000.00-$46,000.00 2 years ago Customer Relations Representative - State Farm Agent Team Member Silver Spring, MD $40,000.00-$80,000.00 6 months ago Upper Marlboro, MD $40,000.00-$45,000.00 2 years ago Customer Relations Representative - State Farm Agent Team Member Fort Washington, MD $45,000.00-$60,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member Protection Agent (Executive Protection Agent) Office Associate - State Farm Agent Team Member Special Agent: Accounting/Finance Background Washington DC-Baltimore Area $99,461.00-$128,329.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr