Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, for AI-enhanced support of more complex queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. This role offers the chance to lead an entrepreneurial business within a high-growth company across North America, focusing on accelerating new business and customer growth for Fin. What You’ll Be Doing Own enterprise sales execution: define strategy, drive prospecting discipline, and embed Command of the Message and MEDDPICC in every deal. Lead, coach, and grow a team of Account Executives; set performance standards and ensure consistent attainment. Partner with Product, Marketing, and Engineering to align customer needs with roadmap and go-to-market strategy. Build scalable operational processes and accurate forecasting rhythms. Personally model excellence in prospecting and executive engagement. What You’ll Need 5+ years as an enterprise seller with a track record of success in complex, strategic deals. 3+ years leading enterprise sales teams with consistent quota attainment. Strong operational background, with fluency in forecasting, pipeline management, and GTM planning. Expertise in Command of the Message and MEDDPICC. Ability to sell complex, technical products — ideally with AI fluency or a strong technical background. Proven prospecting discipline and ability to coach it across the team. Experience collaborating closely with product and engineering to win and expand enterprise accounts. A builder’s mindset: attract top talent, develop high performers, and create repeatable success. Benefits Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews — great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family The OTE range for candidates within the San Francisco Bay Area is $331,200 - 423,200. Actual base pay will depend on education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture. We avoid divisive topics to foster a safe and cohesive work environment. Our policy is to not advocate on behalf of the company or our employees on social or political topics in internal or external communications. We respect personal opinion and expression on personal social platforms and time, and do not challenge views on non-work topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected basis under applicable law. Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.

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