Position: SAP ERP User Management / Training SME Location: San Diego, CA

Job Id: 1568 # of Openings: 1 Position will provide User account management and training management support for Naval Information Warfare Center Pacific’s Navy ERP system. This is a hybrid position reporting out of San Diego, CA.

Position Duties: Review account/role requests to ensure compliance with Navy ERP/NAVWAR business rules and DoD Information Assurance policy Process verified account/role requests, monitor request status, notify requestor of training requirements, confirm requests are accurately processed, and notify user of account changes when request is complete Assist in performing periodic account audits and initiate corrective action when accounts do not comply with policy or business rules Develop and update a variety of account management documentation to include quick reference guides and user management instructions Provide support for user account issues to provide troubleshooting assistance and tracking until resolution Respond to account and user role related data calls Perform training administrative functions for NIWC Pacific Instructor Led Training (ILT) using the WayPoints and Navy ERP SuccessFactors to coordinate instructor availability, schedule courses, confirm pre-requisites & register students, create course rosters, confirm course attendance, and record course completion in personnel profiles Develop and update a variety of training documentation to include quick reference guides and student checklists Provide customer support on Web Based Training course and other training related issues. Track and manage Naval Identity Services Mover Events, following up with managers to ensure user accounts are approved within the 30 day timeframe. Other duties as assigned Minimum Qualifications: Two (2) years’ experience developing business solutions for an organization Excellent written and oral communication skills with strong interpersonal skills Excellent attention to detail Knowledge of Navy ERP Experience in creating detailed documentation Experience with O365 Applications (Teams, Outlook, Microsoft Excel, Microsoft Planner, One Drive, SharePoint etc). Secret security clearance Experience with SAP Enable Now Experience with Navy ERP Success Factors Experience with Naval Identity Service (NIS) Required Minimum Education: Bachelor's Degree Salary: $75,000-$80,000. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Why You’ll Want to Work at GovSG: Competitive pay and benefits, including PTO and company matched 401k Development opportunities through comprehensive training suite Ability to make an impact supporting the warfighter Opportunities to engage with the community through volunteering The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

GovSG is an Equal Opportunity Employer, including Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know your Rights: If you would like more information, please visit www.eeoc.gov/poster.

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