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GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

As a Senior Content Designer at GoFundMe, you’ll play a key role in shaping some of our most mission-critical product initiatives. You’ll advocate with confidence for clear, consistent, motivating language at the center of our products and the design process itself.

We’re looking for someone with a background in UX content design crafting experiences for social media platforms (activity feeds, user-generated content, profiles, sharing), to help define an exciting new chapter for our business. You’ll also have a hand in developing our growing content design practice, helping evolve our processes and standards across the company.

While officially a remote-eligible role, we’re looking for candidates based in San Diego, Los Angeles, or San Francisco.

The Role

Lead content design on high-profile product initiatives as a part of a cross-functional product team Partner with product designers, researchers, product managers, engineers, legal, marketing, and other writers Align your work with business goals, user needs, and our design system. Advocate confidently for clear, consistent, engaging content for your product area at every stage of the product cycle Champion the discipline's impact by proactively mentoring designers, PMs, and others to help them improve their UX writing skills and center content in their own processes

You

Have a strong content design portfolio of projects showcasing goals, process, and outcomes, including business impact. Have a background in designing product experiences for social media ecosystems—activity feeds, user-generated content, profiles, sharing, etc. Confidently connect your strong knowledge of user psychology in online social ecosystems to tangible UX solutions Confidently contribute to product strategy and vision - not just what words to write, but what product we should build Clearly articulate your content recommendations and decisions to stakeholders Give, seek, and incorporate thoughtful feedback - whether it’s about product strategy, design decisions, or word choice Advocate for equitable, accessible design and product choices that serve all users with care and attention Take initiative and prioritize workload while meeting project deadlines. Have experience working with a design system and using tools like Figma, Lyssna (UsabilityHub), and JIRA

Preferred

Experience tracking the business impact of content design and communicating it to internal stakeholders. Writing experience in the digital fundraising space.

Why you’ll love it here

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great , find a way , earn trust every day , fueled by purpose . Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $145,000 - $218,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice For Job Candidates And Applicants

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn More About GoFundMe

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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