Join to apply for the Senior Manager, BizTech role at Airbnb .

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Overview The Community You Will Join: We bridge the gap between traditional IT support and evolving business needs through consultation and innovation, enabling teams to utilize technology effectively and frictionlessly to enhance productivity. AirSupport removes friction from the technology used by Airbnb by providing world-class IT support. We also proactively improve IT technology, documentation, systems, and processes. Our team is looking to hire a Head of Global IT to lead our IT Support Engineers (AirSupport) across all regions. You will be responsible for the overall planning, organizing, and execution of all IT Support functions globally, with a significant contribution to global processes.

Responsibilities

Lead a global team of IT Support Engineers, including hiring, performance management, and career development.

Oversee managed services, procurement, and inventory/logistics to ensure operational excellence.

Partner with cross-functional peers to support Airbnb employees and scale processes as the company expands.

Direct IT Support operations to meet business requirements and maintain applications and develop technical solutions.

Monitor global service-level metrics, report on service health, and design projects to improve operations.

Develop, communicate, and execute a global technical roadmap with immediate and long-term goals.

Establish standards for quality and operational excellence for products and services; ensure accountability for deliverables.

Manage hardware and software purchasing and maintain accurate asset management records.

Support Airbnb employees in resolving IT, AV, and Communications-related issues; collaborate with AirSupport Managers globally to align processes and share best practices.

Your Expertise

7+ years of experience in managing technical service operations and support teams on a global scale.

Bachelor’s Degree in Computer Science or a related field.

Superior leadership skills with experience managing diverse, international teams and cross-cultural collaboration.

Problem-solving mindset with a focus on reducing friction for users and teams.

Strong knowledge of Apple technology; experience with purchasing, inventory management, and budgeting.

Fundamental understanding of information and communications technology.

Ability to prioritize and execute complex projects while maintaining quality; ability to learn quickly and adapt.

Willingness to travel approximately 10–20%.

Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. You must live in a state where Airbnb, Inc. has a registered entity. See the up-to-date list of excluded states. If your position is employed by another Airbnb entity, your recruiter will inform you of eligible states.

Compensation & Inclusion Airbnb is committed to inclusion and belonging. All qualified individuals are encouraged to apply. Reasonable accommodations during the application process are available upon request at reasonableaccommodations@airbnb.com.

Pay Range: $188,000—$235,000 USD .

Our job titles may span more than one career level. Base pay is influenced by factors such as training, experience, and market demands and may be modified in the future. This role may be eligible for bonus, equity, benefits, and Employee Travel Credits.

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