Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Position posted recently. This role is open to worldwide candidates and Agoda offers relocation assistance to Bangkok.

Overview

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research and achieving organizational impact is characteristic of Senior UX Researchers. The ability to integrate research into the work of colleagues in other roles makes the Senior UX Researcher effective and helps them achieve outsized impact from research efforts. This ability, along with others that turn research into a strategic asset for Agoda's decisions and processes, comes from a maturity in overall research approach emphasizing the highest benefit from all research investments.

Our purpose is Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the world. We aim to deliver compelling designs that create a world-class customer experience and you will have a key role in defining the future of our products that reach millions of customers.

Responsibilities

• Conducts research end-to-end for high impact, guiding stakeholders to effective collaboration with research goals.
• Initiates research efforts aligned with Product Vertical goals in the medium- and long-term with a well-informed understanding of the business.
• Formulates programmes of study and knowledge sharing relevant to the strategic objectives of their teams.
• Leads projects that involve collaboration with other stakeholders.
• Accounts for the pros and cons of various research methodologies and mentors others in using techniques and tools for high-quality execution.

Qualifications

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field.
• 10+ years of relevant experience in consumer-facing business domains.
• Expert in quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts, etc.).
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.).
• Comfortable planning, scoping, conducting, analyzing and communicating research.
• Experience evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to diverse stakeholders using quantitative and qualitative data.
• Strong storytelling and communication skills to engage business leaders, product teams, designers, and engineers (in English).
• Preference for collaborative work in a dynamic, data-driven, and creative environment.
• Proficiency in GDPR, data compliance and ethics in research activities.

Work Location & Relocation

Bangkok-based with relocation support provided.

Company & Benefits

About Agoda: Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and properties worldwide. We operate in Asia and are part of Booking Holdings, with 7,100+ employees representing 95+ nationalities in 27 markets. We foster diversity, creativity, and collaboration, with a culture of experimentation and ownership.

Equal Opportunity Employer: Agoda is committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We will keep your application on file and you can request removal at any time. See our privacy policy for details.

Disclaimer: We do not accept unsolicited third-party or agency submissions. We reserve the right to contact and hire candidates directly without a recruitment fee.