Overview Solutions Architect at Swiftly, Inc. Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Swiftly serves over 180 transit agencies in 11 countries and focuses on improving on-time performance and passenger information accuracy. This role is part of the Solutions Engineering team within the Sales organization, collaborating with Account Managers and Account Executives to demonstrate value and ROI for Swiftly products. Location: United States, with flexibility for many locations. Visa sponsorship is not available. Salary range for this role: approximately $100,000 to $180,000 base salary plus variable compensation. This range is influenced by role leveling, experience, and geographic location within the United States. Note: Swiftly is a distributed company with opportunities across the U.S. and parts of Canada. We participate in E-Verify. Responsibilities Act as subject matter expert for transit in-vehicle technology, advising agencies and internal teams to ensure Swiftly customers succeed Develop deep expertise in Swiftly’s platform—in product, data, integrations, architecture, and partnerships—and communicate technical concepts clearly to both technical and non-technical audiences Support the full sales and deployment cycle with agencies for in-vehicle technology solutions, including reviewing existing conditions, solutions design, procurement, deployment, and ongoing customer success Partner with Sales and Customer teams to design technically sound proposals, pricing models, and deployment plans Work with the Product team to influence in-vehicle software architecture and third-party technology partnerships Share learnings and best practices across Swiftly, identifying pain points and improvements Lead strategic engagements with agencies, shape solution strategy, understand customer use cases, and capture insights to inform Swiftly’s roadmap and approach Establish scalable processes to streamline in-vehicle technology deployments and ensure consistency across agencies Build strong relationships with clients and partners, providing trusted technical expertise and guidance throughout the customer journey Represent Swiftly externally, advocating for modern transit technology best practices and presenting at conferences and industry events Qualifications Passionate about transit with 5+ years of experience working at or with mid- to large-sized transit agencies Deep knowledge of transit operations, planning, and technology, with at least 3+ years of experience deploying or overseeing in-vehicle systems Customer-focused, with a track record of delighting agencies through clear communication, accountability, and a commitment to their success Experienced collaborator, skilled at coordinating multiple partners and suppliers to deliver a seamless customer experience while managing surprises effectively Strong communicator, able to translate complex technical concepts into user-friendly language in both written and verbal formats Highly organized project manager, capable of leading multiple complex projects and coordinating across several departments and agencies simultaneously Creative and relentless problem-solver, skilled at demonstrating value and owning issues through resolution even in ambiguity Comfortable with ambiguity, leveraging business knowledge and available resources to build clarity and momentum Confident public speaker, effective at engaging both technical and non-technical audiences U.S. candidates only Benefits Competitive salary Equity compensation for every employee Medical, Dental and Vision 401(k) retirement plan with employer match Flexible Spending Account (FSA) Home office setup reimbursement Monthly cell/internet reimbursement Monthly "Be Well" stipend Flexible PTO with a recommended minimum Flexible work environment 16 paid holidays 8 fully paid weeks of leave for birth or adoption Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. Attending in-person is expected and encouraged; exceptions may be considered. Customer-facing roles may travel more frequently. We are a truly mission-driven culture and an equal opportunity employer. We are committed to a workplace that is dynamic, diverse, and passionate as the communities we serve. We participate in E-Verify due to our work with public agencies.

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