About The Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. We built and operate our own mortgage servicing business managing $110+ billion in loans to deeply understand the complexity of software in regulated industries. ValonOS is our unified platform that makes every process structured and programmable and positions us for the AI era. When everything flows through one system with rich data, AI agents automate tasks and continuously improve operations.

Note: This role involves in-office collaboration with top clients and travel. Candidates should be based out of NY or SF and be willing to travel to client locations 25-50% of the time.

About The Role

We are building the AI-native operating system for regulated finance—starting with mortgage servicing. Our system of record powers real operations at national scale, with $100B+ in loans, 500K+ customers, and AI agents executing real workflows. As a Solutions Engineer, you’ll be the technical arm of our most strategic partnerships—rapidly building bespoke solutions that drive customer value, unblock deployments, and shape our core product. You’ll work at the intersection of engineering, product, and GTM—embedding deeply with customers to understand their needs and shipping solutions that make our software indispensable. This is not a roadmap-bound role. You’ll move fast, own messy business problems, and deliver value in days—not quarters.

What You’ll Do

• Collaborate with enterprise clients to build custom integrations and solutions tailored to their workflows.
• Scope, design, debug, deploy, and iterate on high-impact prototypes and integrations.
• Lead technical conversations—translating business needs into architecture, scoping use cases, and defining deployment patterns.
• Address security and compliance questions, escalating complex issues when needed.
• Maintain and enrich documentation: guides, FAQs, internal tools, and best practices.
• Capture and advocate for customer feedback—feeding it directly into product planning and GTM strategy.

Ideal Background

• Experience: 3–7 years in solutions engineering, presales engineering, forward-deployed engineering, or similar technical customer-facing roles.
• Technical Skills: Proficiency in Python, JavaScript, or similar scripting languages; experience building prototypes, APIs, integrations, or LLM-based solutions; background in enterprise SaaS deployments with understanding of enterprise architectures.
• Soft Skills: Proven ability to thrive in ambiguity and deliver results quickly (MVP thinking over perfection); strong communication and presentation skills for technical and executive audiences; customer-first mindset with empathy, ownership, and the ability to speak "business and code".
• Nice to Have: Startup or early-stage experience; experience in regulated industries or AI/ML domains; pre-sales or consultative customer engagement background.

Travel/Location

Strict in-office collaboration with top clients is required. Candidates should be based in New York City or San Francisco and be willing to travel to client locations 25–50% of the time.

Why Join the Solutions Engineering Team

If you’re excited by zero-to-one work, this is one of the most impactful roles at Valon. Solutions Engineers and Forward Deployed Engineers (FDEs) solve high-leverage customer problems, unlock revenue, and shape the roadmap in real time. You’ll operate at the intersection of AI, finance, and infrastructure—embedding with customers, shipping bespoke solutions, and influencing how our platform evolves.

You’ll Succeed Here If

• You unblock customers and get them live—fast.
• You turn ambiguous asks into working software in days, not months.
• You’re trusted by product, sales, and clients alike.
• Your builds become product, not just prototypes.
• You step up when others are still figuring out who owns the problem.

Join Us If You Want To

• Build AI-powered systems that run in production at national scale.
• Own outcomes—not tickets.
• Learn every day by working at the edge of customer pain and product truth.
• Be part of a high-trust team solving a $20B infrastructure problem few are willing to touch.

Benefits

• Base Compensation Band: $130,000-$230,000. Base salary offered is determined by experience, qualifications, and skills.
• Compensation: Competitive salary with equity and 401k plan.
• Health & well-being: Comprehensive medical, dental, & vision benefits.
• Commuter benefits: Pre-tax deductions for public transportation, rideshare, and parking.
• Grow together: Company-wide onboarding and ongoing learning opportunities, including 360 feedback.
• Team social: Quarterly budgets for team outings and events.
• Generous time off: Flexible paid time off, sick days, and 11 company holidays.
• Baby bonding time: 12 weeks paid leave for birthing and non-birthing parents.

Valon is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind and hire based on qualifications, merit, and business need.