Overview KBM Hogue is seeking an experienced Sr. Account Manager with a background in FF&E (Furniture, Fixtures & Equipment) or experience in construction or A&D (Architecture & Design) firms. The role reports to the Sr. Account Manager, Team Lead in the San Francisco location and is responsible for managing and growing client accounts, ensuring the accuracy and timeliness of financial transactions, and supporting operational and financial goals. A strong understanding of FF&E and the construction or A&D industry will help maintain client relationships and drive business success. You will work closely with cross-functional teams to ensure smooth operations and compliance with company policies. We are a Platinum Status partner with MillerKnoll and maintain locations in Sacramento, San Francisco, and San Jose. Our Core Values are Talent First, Never Compromise Our Clients’ Goals, Always Work Together to Win Together, Communicate with Clarity, and Always Work to Grow. Key Responsibilities Responsibilities Understand team roles and responsibilities for internal and external personnel. Create and execute sound project plans and effectively manage project deliverables, milestones, client interactions, pricing negotiations, trade coordination, and internal resources (Design, PC, and PM). Mitigate margin erosion throughout the project by managing jobs to safeguard and improve profitability. Perform accurate pricing estimates for products, labor, and services. Incorporate best practices for managing each aspect of the project effectively, from quote to invoice. Maximize efficiency through best practice processes and technology usage. Communicate effectively with team members, subcontractors, vendors, and clients. Increase client satisfaction and retention. Mentor, train, and assist with up-leveling junior teammates. Implement strategies to qualify and secure business within assigned and self-generated accounts. Own client relationships and manage client expectations. Collaborate with internal KBM-Hogue team members to meet client expectations, goals, and deadlines. Support business development by participating in RFPs, new project interviews, industry engagements, and pre-project selling efforts. Engage internal team members at appropriate points during the project process (Designers, Project Managers, Project Coordinators, Marketing, and Finance). Support the A&D firm and other industry influencers as required. Demonstrate ongoing knowledge of the Contract Furniture Industry and related dealer services, MillerKnoll, open-line product solutions, design concepts, and trends. Attend product and sales training and meetings. Oversee and drive activities in planning, programming, order fulfillment, and installation processes. Manage and oversee total sales volume of $5M+ per bookings year or equivalent in project complexity. Capable of managing larger scale, more complex project scopes with more autonomy. Manage and update sales forecasting and CRM entries (Zendesk) for assigned accounts. Perform other duties as assigned. Participate in planning, programming, selection, budgets, and proposals. Assist in gathering programming information and ensure proper implementation of requests. Create and participate in project deliverables such as lookbooks, schedules, budgets, finish reviews, proposals, specs, pricing, and status reports. Participate in product evaluations, demos, presentations, and tours. Interface with vendors for product, lead time, and pricing information. Generate budgets and pricing structures and negotiate discounts with guidance from leadership as required. Submit bids/proposals and other documents to clients in a timely fashion. Perform quality checks of pricing, specifications, drawings, and team deliverables. Obtain sign-offs, deposits, client purchase orders, terms and conditions, and client paperwork. Provide project management support through project closeout and coordination for each account. Interface and communicate with clients, PMs, Design, contractor, trades, and install company; attend pre-install, construction, and project meetings. Keep the team updated on status, timeline, and required action steps. Ensure site visits verify field measurements, critical dimensions, voice/data/electrical locations, and readiness of space. Oversee installation progress and punch list with KBM Hogue field project manager. Provide prompt follow-up on delinquent invoices as directed and travel to project sites as required. Assure customer satisfaction, maintain relationships, and educate customers on new products and dealer services. Pursue and develop new relationships with key contacts and other divisions to uncover potential opportunities. Participate in mentorship, training and development of junior team members and lead weekly project meetings. Qualifications Bachelor’s degree or equivalent 5+ years of successful account management or project management experience Strong interpersonal and communication skills; team-oriented Professionalism, integrity, and sound judgment with a focus on client satisfaction High empathy for customers Excellent organizational skills to manage multiple complex projects Availability for evening and weekend work when needed Computer proficiency in Word, Excel, and Windows, including CRM Understanding of KBM-Hogue’s core values and community standing Prolonged sitting at a desk and computer work; ability to lift 0-10 pounds Travel: 0-5%; local travel to offices and client sites; overnight domestic travel may be required Hybrid work schedule with a minimum of three on-site days per week Salary: The base salary range is $100,000.00 - $120,000.00 annually. This role is eligible for KBM Hogue’s Sales bonus plan. Compensation may vary based on candidate qualifications and location. The salary range may be adjusted in the future with notice as required by law. Benefits Comprehensive benefits package including unlimited PTO (subject to policy), holidays, medical/dental/vision, LTD/STD (Non-CA), basic life & AD&D, supplemental life, 401(k), and more Employment details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Furniture The information in this description outlines the general nature and level of work typically performed and is not exhaustive. Management reserves the right to modify duties and responsibilities at any time. KBM Hogue is an equal opportunity, at-will employer. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, or other non-merit factors. The statements herein describe the general nature and level of work and are not an exhaustive list of duties. This role may require travel and flexible hours as needed.

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