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LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About The Role We are seeking a strategic, results-driven Sr Digital Experience Manager to lead our customer engagement initiatives across our digital banking platform. This role focuses on enhancing digital customer engagement, increasing customer lifetime value, and delivering seamless, personalized experiences across digital channels.

In this cross-functional leadership role, you’ll partner with business, product, technology, marketing, customer service, operations, legal, and compliance teams to improve digital engagement, customer satisfaction, and revenue. You will leverage data-driven insights to identify opportunities, drive impactful initiatives, and scale innovative digital capabilities aligned with member needs and LendingClub’s growth objectives.

What You'll Do

Execute the digital engagement strategy to increase app downloads, activation, cross-sell conversions, and customer lifetime value.

Collaborate with Marketing and Product teams to prioritize personalized product placements and cross-sell offers across digital touchpoints.

Lead the planning and execution of Digital Alchemy marketing placements using data-driven insights to generate financial benefits for both customers and LendingClub.

Develop testing strategies, establish placement rules, and optimize offer surfacing to maximize engagement and revenue.

Contribute to large-scale digital experience improvements, such as alerts, app functionality, and self-service capabilities.

Use customer insights, behavioral data, and operational metrics to identify and resolve friction points across channels.

Champion end-to-end journey improvements, ensuring all touchpoints are intuitive, responsive, and aligned with customer expectations.

Define and monitor KPIs for digital engagement, product usage, and customer behavior.

Report on program effectiveness and provide recommendations to leadership.

Work with Legal and Compliance teams to ensure digital experiences meet regulatory standards.

Lead stakeholder forums, presenting data-backed business cases and influencing strategic decisions.

About You

6+ years of experience in digital product management, customer experience, or digital marketing within financial services.

Bachelor’s degree or higher; or equivalent work experience.

Strong background in customer engagement, digital growth strategies, and cross-functional project management.

Proven experience leading complex initiatives with measurable business impact.

Deep understanding of customer behavior in digital environments, with a track record of data-driven decision-making.

Experience navigating compliance in a highly regulated industry.

Strong analytical skills with proficiency in project management, marketing, or customer management tools.

Excellent communication and storytelling skills to articulate complex topics clearly.

Adaptable and thrives in a fast-paced environment.

Passion for delivering outstanding customer experiences and measurable outcomes.

Work Location San Francisco, with a hybrid schedule in-office Tuesdays, Wednesdays, and Thursdays.

Time Zone Requirements Primarily PT.

Travel Requirements If travel is needed, LendingClub covers related expenses.

Compensation The target base salary range is $157,000-$175,000, plus bonus, equity, and benefits. Compensation varies based on role, experience, and location.

We offer a competitive benefits package including health plans, 401(k) match, wellness programs, flexible time off, parental leave, and more.

Equal Opportunity LendingClub is an equal opportunity employer committed to diversity, equity, and inclusion. We do not discriminate based on race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, veteran status, disability, political views, or other protected characteristics.

We provide accommodations for individuals with disabilities during the application process. Contact us at interviewaccommodations@lendingclub.com for assistance.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Business Development and Sales

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