Staff Machine Learning Engineer, AI Product and Platform Join to apply for the Staff Machine Learning Engineer, AI Product and Platform role at BetterUp . Overview AI is transforming the future of coaching—and BetterUp is at the forefront of that transformation. We’re seeking a creative, product-minded machine learning engineer who’s eager to roll up their sleeves and help shape what comes next alongside our world-class team. The ideal candidate is motivated by impact, thrives in fast-paced and ambiguous environments, and brings clarity where there’s complexity. You’re someone who values empowering your teammates as much as your own growth, and who stays focused on delivering meaningful, human-centered value to our members and customers. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. What You’ll Do Design and deliver state-of-the-art Generative AI systems and experiences that set the standard for quality, engagement, and trust in coaching. Mentor and elevate engineers at all levels through technical guidance, code and design reviews, and thought partnership, raising the bar for engineering excellence. Collaborate deeply with cross-functional partners across product, research, design, and engineering, to ship and scale first-of-their-kind AI coaching products. Shape direction and scope by developing a deep understanding of customer needs and translating them into technical strategy and product roadmaps. Stay ahead of the curve in Generative AI research and practice, leading conversations on emerging technologies and how to responsibly bring them into production. Qualifications 7+ years as an ML engineer and 3+ years of hands-on experience building and shipping products on top of leading LLMs Proven track record designing, implementing, and evaluating LLM outputs Experience fine-tuning smaller models or adapting foundation models to improve quality, engagement, and scalability Background at a leading AI research lab or equivalent experience staying at the forefront of Applied ML/AI, GenAI, with strong software engineering skills and a deep understanding of LLM internals A high degree of initiative and ownership, combined with the ability to navigate ambiguity and adapt quickly to change Experience working collaboratively in a cross-functional team and with people at all levels in an organization Alignment with BetterUp's mission of enabling individuals to maximize their potential Ability to communicate complex ideas effectively to both technical and non-technical audiences, verbally and in writing A passion for continuous learning, customer empathy, and a desire to innovate within a fast-paced environment AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement Medical, dental, and vision insurance Flexible paid time off All federal/statutory holidays observed 4 BetterUp Inner Workdays 5 Volunteer Days to give back Learning and Development stipend Company wide Summer & Winter breaks Year-round charitable contribution of your choice on behalf of BetterUp 401(k) self contribution BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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