Overview

Architect the Future of Digital Commerce at Salesforce!

Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We’re reimagining how customers buy, manage, and grow their Salesforce footprint—through modern, scalable, and AI-enhanced digital experiences.

As eCommerce Architect, you will serve as the senior technical leader driving the architecture vision, design, and integration strategy across Salesforce’s digital commerce and self-service ecosystem. You’ll partner closely with the Product Director, eCommerce & Self-Service, and work across engineering, infrastructure, data, and security teams to deliver resilient, extensible, and customer-first commerce capabilities.

This role will shape the technical foundation of key platforms—including the Billing Portal, Tableau Store, and OneCheckout global payments—as well as the unified API-first service layer that supports cross-cloud and cross-channel experiences. You’ll help define how Agentforce and Data Cloud capabilities are embedded into these flows to power intelligent, personalized, and self-directed user journeys.

What You’ll Own

• Platform Architecture & Strategy

• Define and evolve the technical architecture of Salesforce’s eCommerce and self-service platforms.

• Champion an API-first, event-driven architecture that enables modular, scalable services across multiple product lines and customer touchpoints.

• Embed agentic patterns and AI/ML workflows into core services using technologies like Agentforce, Einstein, and Data Cloud.

• Solution Design & Integration

• Design end-to-end solutions for key digital flows—billing, purchasing, renewals, and upgrades—while ensuring alignment across front-end, middleware, and back-end systems.

• Lead architectural decisions across a wide range of dependencies, including Q2C, pricing engines, identity, payments, and subscription management.

• Collaborate with engineers and technical leads to decompose complex business requirements into scalable systems and services.

• Cross-Functional Leadership

• Partner closely with Product, Engineering, Security, and Enterprise Architecture teams to drive delivery and scalability.

• Engage with stakeholders across PLG, T&P, Product & Pricing Strategy, and Revenue Operations to ensure technical solutions are aligned with business goals.

• Represent eCommerce architecture in technical steering committees and architecture governance forums

Who You Are

• Experienced Systems Architect: 10+ years in software engineering or architecture roles, with significant experience in eCommerce, subscription commerce, or digital platform development.

• API-First Champion: Proven track record designing scalable, secure, and performant APIs and service-oriented architectures (SOA or microservices).

• Builder with Vision: Able to translate high-level business and product vision into pragmatic, future-ready architecture.

• Collaborative Leader: Excellent communication skills and the ability to influence and partner across product, engineering, and business teams.

• Tech-Forward Strategist: Strong understanding of modern commerce technologies including payments, tax, entitlements, usage-based billing, and orchestration platforms.

Preferred Experience

• Prior experience in a high-scale SaaS or multi-cloud environment.

• Deep understanding of Salesforce technologies and/or Salesforce ecosystem.

• Experience with Data Cloud, AI-driven experiences, or agentic architectures.

• Familiarity with Q2C, PLG, and self-service adoption models

• A related technical degree required

Why Join Us

This is your opportunity to architect the next generation of commerce at one of the most innovative software companies in the world. You’ll design foundational services and experiences that will serve millions of customers, enabling them to interact with Salesforce in smarter, more seamless ways. With Agentforce, Data Cloud, and a deeply unified platform at your fingertips, you’ll help lead a transformation that’s strategic to the future of the business.

In office expectations are 10 days/a quarter to support customers and/or collaborate with their teams.