Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager Join to apply for the Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager role at EY Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Summary: As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

Client Engagement & Delivery Leadership: Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust. Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations. Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.

Strategic Planning & Transformation: Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery. Collaborate with clients to align IT services with business objectives and digital strategies.

Team & Stakeholder Management: Lead cross-functional teams across geographies, ensuring effective collaboration and performance. Mentor and develop junior team members, fostering a culture of excellence and continuous learning.

Financial & Contract Management: Manage budgets, forecasts, and profitability of ITO engagements. Ensure compliance with contractual obligations and support contract renewals and expansions.

Risk & Compliance: Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks. Support audits, security assessments, and regulatory compliance efforts.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.

15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.

Proven experience managing large-scale, multi-tower ITO engagements.

Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).

Excellent communication, negotiation, and stakeholder management skills.

PMP, ITIL, or similar certifications are a plus.

What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Comprehensive compensation and benefits package with base salary ranges that reflect geography and experience, plus a Total Rewards package including medical and dental coverage, pension and 401(k) plans, and paid time off options.

Hybrid work model with most client-facing roles expected to work in person 40-60% of the time over an engagement or year.

Flexible vacation policy and designated holidays, with accommodations for personal, family, and well-being needs.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is an equal employment opportunity employer and provides reasonable accommodations to applicants with disabilities during the hiring process. If you need assistance applying online or require an accommodation, please contact EY’s Talent Shared Services.

EY | Building a better working world

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