Overview Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager at EY. Location: Anywhere in Country. Job Summary As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation. Key Responsibilities Client Engagement & Delivery Leadership — Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust. Delivery Leadership — Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations. Performance Management — Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives. Strategic Planning & Transformation — Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery. Business Alignment — Collaborate with clients to align IT services with business objectives and digital strategies. Team & Stakeholder Management — Lead cross-functional teams across geographies, mentor and develop junior team members, and foster a culture of excellence and continuous learning. Financial & Contract Management — Manage budgets, forecasts, and profitability of ITO engagements; ensure contractual compliance and support renewals/expansions. Risk & Compliance — Identify and mitigate delivery risks, support audits, security assessments, and regulatory compliance efforts. Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred. 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role. Proven experience managing large-scale, multi-tower ITO engagements. Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow). Excellent communication, negotiation, and stakeholder management skills. PMP, ITIL, or similar certifications are a plus. What We Offer You Comprehensive compensation and benefits package with base salary ranges; total rewards include medical/dental coverage, pension/401(k), and paid time off. Hybrid work model with expectation to work in-person 40-60% of the time on engagements. Flexible vacation policy and paid holidays, with accommodations for personal/Family needs. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an on-going basis. For California residents, please click here for additional information. EY is committed to equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. Company Information EY | Building a better working world. EY teams work across assurance, consulting, tax, strategy and transactions in more than 150 countries. EY is an equal opportunity employer and adheres to applicable laws regarding non-discrimination and accommodation.

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