Overview Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager at EY. Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Summary: As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

Client Engagement & Delivery Leadership

Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.

Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.

Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.

Strategic Planning & Transformation

Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.

Collaborate with clients to align IT services with business objectives and digital strategies.

Team & Stakeholder Management

Lead cross-functional teams across geographies, ensuring effective collaboration and performance.

Mentor and develop junior team members, fostering a culture of excellence and continuous learning.

Financial & Contract Management

Manage budgets, forecasts, and profitability of ITO engagements.

Ensure compliance with contractual obligations and support contract renewals and expansions.

Risk & Compliance

Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks.

Support audits, security assessments, and regulatory compliance efforts.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.

15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.

Proven experience managing large-scale, multi-tower ITO engagements.

Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).

Excellent communication, negotiation, and stakeholder management skills.

PMP, ITIL, or similar certifications are a plus.

What We Offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance. Salary ranges are location-dependent. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Most people in external, client-serving roles are expected to work in person 40-60% of the time over a project or engagement.

Flexible vacation policy and recognition for time off to support well-being and work-life balance.

Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or require an accommodation during any part of the application process, please contact EY’s Talent Shared Services.

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