Overview We are seeking experienced Command Center Analysts to join a global IT operations team responsible for real-time monitoring, incident triage, and service restoration coordination across enterprise infrastructure platforms. This is a high-impact role supporting critical IT services in a 24x7 environment. Location & Shift Location: 100% Remote Shift: Night Shift - Monday to Wednesday, 6:00 PM to 6:00 AM EST; Thursday, 12:00 AM to 6:00 AM EST (40 hours/week) Must-Have Skills & Experience Splunk: Hands-on experience with Splunk for monitoring and analysis (non-negotiable) ITIL: Strong understanding and practical application of ITIL-based processes (Event, Incident, Change, Problem Management) 5-10 years of experience in data center or IT Command Center operations Proven history of incident response in global enterprise environments Familiarity with ITSM platforms (e.g., ServiceNow, Remedy) Ability to interpret Wireshark captures for incident analysis Excellent communication skills with the ability to convey technical information clearly Strong analytical mindset and ability to manage multiple high-priority tasks Nice-to-Have Skills Experience with additional monitoring tools: SolarWinds, DataDog, NetScout (nGenius), Nagios, Spectrum Experience supporting global user bases Exposure to low ticket volume environments with high-impact responsibilities Prior involvement in post-incident reviews and continuous improvement initiatives Key Responsibilities Monitoring & Analysis: Proactively monitor systems, networks, and applications using enterprise-grade tools; Assess ongoing change activities for potential service impacts; Analyze alerts and events to identify issues and initiate appropriate actions Incident Management & Operations: Triage and assign P1/P2 incidents per established procedures; Act as a focal point for status updates during high-impact changes; Escalate incidents and drive timely resolution; Participate in shift turnovers and daily operational briefings Communication & Stakeholder Engagement: Provide timely and accurate incident updates to technical and business stakeholders; Collaborate across cross-functional teams to expedite resolution; Support hyper-care efforts for major releases and migrations Documentation & Reporting: Maintain detailed incident logs in ITSM tools (e.g., ServiceNow); Ensure accuracy in knowledge articles and procedural documentation; Assist in post-mortem documentation and reporting on incident trends Continuous Improvement: Identify opportunities for operational improvements and automation; Participate in post-incident reviews and root cause analyses; Support the development of best practices within the Command Center Payroll & Benefits Pay range: $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Work Arrangement This is a fully remote position. Application Deadline This position is anticipated to close on Sep 30, 2025. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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