Director, Software Engineering, Servicing Platforms

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Our Consumer Servicing organization is in search of a Director of Engineering, Servicing Platforms. This role is crucial in leading the engineering group responsible for the foundational technology that drives customer success and satisfaction after their purchase. You will collaborate with a diverse group of cross-functional stakeholders across product, operations, and legal to ensure the platform is reliable, compliant, and scalable. This requires thoughtful leadership across a broad scope of charters, all aimed at ensuring customer satisfaction : you will oversee the self-service and agent-facing systems that empower customers to manage their accounts, resolution flows that turn experiences like disputes and refunds into opportunities to build trust, and our credit reporting platform— a function core to our customers' financial success.

We are obsessed with the customer experience, and you will play a significant role in enabling Affirm to meet our high standards. Join us as we build a respected, enduring financial services brand based on honesty and trust.

What You'll Do

• Own a portfolio of teams and products in service of a key company objective. You will be accountable for its alignment, inspection, and ultimately, the delivery of results through your management team.
• Develop and articulate a multi-year strategy for your organization, proactively charging the territory and creating alignment with partners in Product, Design, and across the business to ensure your vision drives company-level goals.
• Build your team and the next generation of leaders at Affirm with a people-first approach. This means driving the full talent lifecycle while creating a culture of care, psychological safety, and continuous growth for every member of your team.
• Ensure the technical health of your organization's systems. You will champion a culture that balances operational excellence with the pace of innovation, and be accountable for the quality and availability of your services.
• Proactively manage and cultivate the health of your organization, ensuring that delivering results does not come at the expense of your team's long-term well-being.
• Act as a key voice in the broader engineering organization. You'll build strong, collaborative relationships with fellow leaders to resolve complex misalignments and influence the technical direction of the company through close partnership.

What We Look For

Pay Grade - T

Equity Grade - 18

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year : $300,000 - $380,000

USA base pay range (all other U.S. states) per year : $267,000 - $327,000

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include :

We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

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