Join to apply for the Director, User Experience Design role at Fidelity Investments 18 hours ago Be among the first 25 applicants Join to apply for the Director, User Experience Design role at Fidelity Investments The Role

Fidelity Investments is looking for a hands-on User Experience Director who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. Job Description

The Role

Fidelity Investments is looking for a hands-on User Experience Director who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.

The Expertise And Skills You Bring

10-15+ years of UX or related experience is preferred A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred Provide design and product thought leadership, identifying and developing strategic design opportunities to drive business and product strategy, creating artifacts to align stakeholders and teams to Work across and collaborate with product, engineering, UX research, and others to develop and prototype product vision Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions An array of design skills including service design and strategic design methods. Information architecture, prototyping, user research, and visual design will also be critical Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives Experience working on agile teams delivering value in digital products preferred Experience running and/or using research to support evidence-focused design decisions preferred A digital portfolio we can review online is required Ability to design across all channels including web, native, and automated A foundation of development knowledge, both web and mobile Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better Partnering with user research to understand the customer problems to tackle An unwavering curiosity to ask why Design brings you happiness Work across the organization to drive consistent associate-facing experiences Contribute to the culture of the UXD group Coach and mentor junior designers across the group

Note: Fidelity is not providing immigration sponsorship for this position

The Team

This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs, as well as our customer-facing associates. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

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Certifications

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Fidelity Investments by 2x Get notified about new Director User Experience Design jobs in Boston, MA . Associate Director, Human Factors & Usability Engineering Associate Director, Human Factors & Usability Engineering Cambridge, MA $147,000.00-$212,333.33 1 week ago Director of User Experience (Hybrid, Acton MA) Acton, MA $163,950.00-$245,925.00 2 weeks ago Human Factors Engineering Lead - Electrophysiology Cambridge, MA $127,900.00-$243,000.00 23 hours ago Greater Boston $110,000.00-$220,000.00 1 month ago Associate Director, Microsoft 365/Copilot Enablement & User Experience Associate Director, Product Design – Growth Boston, MA $186,000.00-$204,000.00 3 weeks ago Associate Director, Digital End User Experience and Enterprise Solutions Waltham, MA $159,000.00-$219,000.00 1 week ago Vice President, Product Manager - Institutional CRM Sales Vice President, User Experience Content Strategy We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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