Overview Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement and private client insurance solutions. With offices across North America we combine the personalized service model of a local consultant with the global resources of Marsh McLennan (NYSE: MMC). Our culture emphasizes an inclusive, award-winning Top Workplace environment built by extraordinary people and meaningful, purposeful work. A day in the life As the Executive Vice President, Business Process on the Operations team, you will lead our efforts to transform and improve how we operate. You will drive innovation, streamline workflows, and foster a culture of continuous improvement across all parts of the company. You will develop strategies to optimize processes, work closely with senior leaders to ensure changes align with our goals, and leverage new technologies like automation and AI to increase efficiency. You will build and lead a talented team, manage change across the organization, and keep stakeholders informed about how these initiatives boost performance. Responsibilities Lead business process transformation and continuous improvement across the organization. Drive innovation and streamline workflows to optimize operations. Develop and implement process optimization strategies aligned with company goals. Collaborate with senior leaders and manage cross-functional change initiatives. Leverage technologies such as automation and AI to improve system efficiency. Build, mentor, and lead a high-performing team. Communicate progress and impact to stakeholders and executives. Qualifications 15 years in business process management, operational leadership, or related roles with a track record of leading large-scale transformation initiatives. Technology proficiency with experience managing scaled integrations and conversions, specifically Applied Epic. Strong strategic thinking and problem-solving skills with the ability to translate vision into actionable plans. Expertise in process improvement methodologies such as Lean, Six Sigma, BPM, or similar frameworks. Experience with digital transformation, automation, and emerging technologies. Exceptional leadership, communication, and stakeholder management skills. Minimum of 10 years of insurance agency / brokerage experience. Legal work authorization to work in the U.S. on a permanent, ongoing basis without sponsorship now or in the future. Valuable benefits Generous time off including personal and volunteering. Tuition reimbursement and professional development opportunities. Remote work with 25-35% overnight travel required. Charitable contribution match programs. Stock purchase opportunities Additional information To learn more about a career at MMA, check our website or recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram, Facebook, LinkedIn. Who you are We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE, including Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers. LI-Remote Compensation and application The applicable base salary range for this role is $98,400 to $183,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education and applicable minimum wage requirements. This position may be eligible for performance-based incentives. We offer a competitive total rewards package including health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs. Applications will be accepted until: September 30, 2025.

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