Overview Group Account Director, Data Driven Performance Marketing Team Location: Boston, New York City, or Atlanta Hybrid: 3 days in-office required weekly About the Opportunity: We’re hiring! We are currently looking for a Group Account Director to join our Data Driven Performance Team. This role will focus on building trusting relationships between clients and agency experts, primarily focused on CRM/Loyalty clients. The client services team ensures the successful delivery of projects while contributing to the overall growth of the business. This role will focus on managing client relationships and project deliverables to ensure Iris is providing the highest level of service to our clients. Building and managing relationships with external client stakeholders is essential for success and critical to the ongoing success of our growing agency. The Group Account Director will work closely with our experienced campaign managers, martech specialists and data scientists to lead efforts towards helping our clients achieve their business objectives. This is a client-facing role responsible for coordinating all aspects of client interaction and seeking out opportunities to provide additional value through enhanced services. We are looking for someone who thrives in a fast-moving environment where you can jump in, quickly figure things out, roll up your sleeves, and actively push the boundaries. Why come work for us, you ask? We have great clients, a dynamic growth environment, and there\'s opportunity to innovate and play a part in shaping the future of personalized customer experiences. We are an award-winning multinational, integrated agency network with deep expertise in all aspects of data driven marketing: Customer Experience, CRM and loyalty strategy, performance marketing, data science, martech deployment and campaign management. We offer competitive benefits, a dynamic work environment and opportunities for career growth and satisfaction. Responsibilities You will support one of our leading retained relationship clients Serve as the key client contact and own long-term client relationships on 1-3 key client accounts, with account growth and development being a focus. This includes both serving as the key point of contact for our client relationship management as well as IAT strategic coordination. Cultivate strategic business opportunities, building key relationships, team leadership and serving as a catalyst for growth among assigned accounts. Seek out opportunities to bring additional value to clients through expansion of service offerings. Qualify client requests and develop agreed priorities by balancing level of effort and impact. Lead the brief development process. Lead client briefing sessions and the development of Iris solution proposition. Then take part in the written and verbal creative brief in partnership with strategy counterparts. Lead client presentations, creative feedback, project implementation and scoping/budgeting, and evaluation. Build trusted relationships with clients and colleagues, as a strategic advisor. Represent the client internally; echoing client goals and business objectives in all deliverables and communication; ensuring that all deliverables exceed client expectations and enhance our reputation. Develop effective data driven marketing solutions to help the client achieve their business objectives. Manage client expectations with respect to scope of work and campaign status. Schedule and lead regular and ad hoc meetings/calls/business reviews with clients. Communicate account successes and issues/challenges/risks in a timely manner both internally and externally. This includes ongoing needs, as well as both internal and external business reviews. Build and maintain trusting client relationships – be an integral part of the project delivery team and transform internal & external challenges into opportunities for growth. Proactively pursue opportunities to improve the agency beyond your day-to-day responsibilities. Be energetic about what you do, take pride in your work, and be the one bringing new ideas to the team every week. Required Skills/Experience 10 + years’ work experience Ability to effectively communicate with clients in a highly professional manner Evidence of effective client management and growth skillset. Ability to coordinate with multiple clients and manage complex projects in a deadline-focused environment Strong leadership skills, attention to detail and willingness to work outside the role as needed Knowledge and skill with data, data management, data activation, particularly as it relates to CRM and performance media. Experience on a retail account highly considered Strong relationship management skills and ability to work collaboratively across multiple groups, both internally and externally Demonstrated ability to work in a fast-paced dynamic environment Education Bachelor’s Degree (required) About Iris Participate or perish. It’s not just our rallying cry – it’s a creative imperative. Iris is the global creative micro-network built for brands that refuse to blend in. With 650 people across 11 offices, we help clients like Samsung, adidas, Bentley, California Pizza Kitchen, Beiersdorf and Samsonite show up in culture with work that stands apart. Powered by Participation, and brought to life across paid, earned and owned media, our agency model is big enough to be dangerous, small enough to stay agile. Founded outside the ad establishment in 1999, Iris has always been defined by its outsider mindset – one that still drives our mission today. We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, gender identity, ethnicity, religion, education, class, sexual orientation or disability. We champion diversity and believe it not only benefits, but enhances our creativity, our company and the wider society at large.

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