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Job Title

Head of Community Association Banking

Banesco USA is seeking a Head of Community Association Banking for our Corporate Banking Department.

The Head of Community Association Banking is a strategic and results-oriented leader responsible for driving the growth, profitability, and operational excellence of the bank's Community Association Banking division. This role involves developing and executing a comprehensive business strategy to acquire, retain, and expand relationships with Homeowners Associations (HOAs), Condominium Associations (COAs), and Property Management Companies. The Head of Community Association Banking will lead and mentor a team of dedicated banking professionals, ensure the delivery of exceptional client service, and maintain a deep understanding of industry trends, regulations, and competitive landscape.

Primary Job Duties

• Develop and implement a strategic plan for the Community Association Banking division, including growth targets, market penetration, and product development.
• Identify new business opportunities, cultivate relationships with key industry influencers (e.g., property management firms, attorneys, reserve study professionals), and represent the bank at industry events.
• Analyze market trends, competitive activity, and client needs to ensure the bank's offerings remain competitive and relevant.
• Lead and participate in high-level client pitches and presentations for complex or high-value association relationships.
• Recruit, train, mentor, and develop a high-performing team of Relationship Managers, Business Bankers, and support staff specializing in community association banking.
• Set performance goals, conduct regular performance reviews, and provide ongoing coaching and feedback.
• Foster a collaborative and client-centric team culture focused on achieving business objectives and delivering outstanding service.
• Manage team capacity and resource allocation to ensure efficient operations and optimal client coverage.
• Collaborate with product development, treasury management, and lending teams to design, enhance, and implement tailored financial solutions for community associations.
• Ensure the bank offers a comprehensive suite of products, including:
• Specialized checking, savings, and reserve accounts (e.g., IOLTA, trust accounts)
• Lockbox and payment processing solutions for assessment collection
• Online banking platforms with robust features for multi-account management and board oversight
• Capital improvement loans, lines of credit, and insurance premium financing for associations
• Investment and reserve fund management strategies.
• Stay abreast of technological advancements and integrate new solutions to improve client experience and operational efficiency.
• Ensure the division operates in full compliance with all banking regulations, internal policies, and relevant state and federal laws governing community associations (e.g., Florida Condominium Act, HOA Act).
• Oversee credit underwriting processes for association loans, ensuring sound lending practices and risk mitigation.
• Implement and enforce robust fraud prevention and security measures for client accounts.
• Work closely with legal and compliance departments to navigate complex regulatory landscapes.
• Manage the division's P&L, including revenue generation, expense control, and profitability targets.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management on business performance, pipeline, and market conditions.
• Develop and manage the departmental budget.
• Act as a senior point of contact for strategic property management companies and large, complex community association clients.
• Build and maintain strong internal relationships across various bank departments (e.g., Credit, Operations, Treasury Management, Legal, Marketing) to ensure seamless client delivery.
• Responsible for completing annual training program assigned.
• Assist the General Counsel and take other responsibilities as requested by the General Counsel.
  
  
  

• Bachelor's degree in Finance, Business Administration, Economics, or a related field required. Master's degree (MBA) preferred.
• Minimum of 10-15 years of progressive experience in commercial banking, with at least 5-7 years specifically in Community Association Banking (HOA/COA banking).
• Proven experience in a leadership or management role, with a track record of building and leading successful teams.
• Deep understanding of the financial needs, challenges, and regulatory environment of community associations.
• Strong background in lending, treasury management, and deposit solutions for commercial clients, with specialized knowledge of the community association sector.
• Exceptional leadership, strategic thinking, and business acumen.
• Strong sales management and business development capabilities.
• Proficient in banking software, CRM systems, and Microsoft Office Suite.
• Knowledge of local market dynamics and real estate trends (e.g., Miami, Florida market knowledge is a plus).
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Outstanding ability to collaborate effectively, both within the legal team and cross functionally.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis.
• Ability to convey technical concepts and ideas to non-technical people.
• Strong problem solving and analytical skills to resolve problems and clearly identifies root cause and presents recommendations to management.
  
  
  

• Competitive salary.
• Generous paid time off.
• Hybrid work model (remote and on-site work).
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, and Vision insurances.
• 401(k) retirement plan with employer match.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability.
• Free parking.
  
  
  

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

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