Join to apply for the Legal Operations Manager role at MassHousing Join to apply for the Legal Operations Manager role at MassHousing Get AI-powered advice on this job and more exclusive features. This range is provided by MassHousing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $103,313.00/yr - $134,306.00/yr Direct message the job poster from MassHousing Posting Closes: Close of Business on 7/14/2025 Website: https://www.masshousing.com The Organization: MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives. We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion. As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to: Tuition reimbursement up to $10,000 per calendar year A 35-hour work week and a hybrid work schedule Back up Child/Elder Care Retirement Savings including a pension and a deferred compensation plan (with a match) 12 paid Holidays per year and generous sick, vacation, and personal time Short-Term and Long-Term Disability Central Boston office location, convenient to public transportation and amenities on site If you’re ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus. Position Summary The Legal Operations Manager supervises a team of paralegals responsible for multifamily loan and grant closings. They will be managing and distributing work, improving operational efficiency, enforcing internal controls, and coordinating projects across the legal department. They act as the main point of contact with cross-functional agency teams to ensure adequate paralegal staffing support and the implementation of technology enhancements. The Legal Operations Manager reports to the General Counsel. The Legal Operations Manager has a track record of successfully managing a team with a focus on communication, relationship building, problem solving, innovation, and decisiveness. This self-starter is out-going, embraces technology, and thrives in a fast-paced environment. The Legal Operations Manager is results-oriented and moves decision-making to the appropriate level to achieve results. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion. MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days. Essential Functions People Management Supervise a team of paralegals ensuring team development and efficient execution of duties and responsibilities Recruit, develop, and retain staff to ensure productivity and engagement Engage in performance manager activities such as goal setting, performance evaluations, development planning, and continuous feedback to develop staff and achieve Agency goals Provide coaching, counseling, and corrective action (when necessary) to staff Foster a culture that reflects MassHousing’s mission and values Project Management Anticipate the needs of the legal department and General Counsel and propose solutions or manage processes on behalf of legal department Help develop strategic plans and goals for the legal department, and monitor the department’s performance based on those goals, providing data-driven insight to legal leadership for decision-making Lead a scope of projects relating to different aspects of legal services including establishing and managing project timelines and milestones to ensure legal projects are delivered on time Monitor Legal’s commitments to other functions within the Agency to ensure they are properly resourced and executed Technology & Process Optimization Take a lead role in exploring and implementing technology designed to create efficiencies in the legal department, including automation of loan documents Design and implement systems and processes to collect and analyze relevant Agency data, and tracking policies and legal contracts Develop and maintain a knowledge management system to make it easy to consistently share legal resources Manage and update the legal department’s policies and procedures Security Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures Take responsibility for any Agency assets assigned to you Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team Minimum Qualifications 7+ years of project management or legal operations experience or related work experience in real estate or affordable housing Experience leading a team Proficiency in legal research methods, including familiarity with legal databases and resources Understanding of legal ethics and the regulations governing paralegals Eligibility to work in, and travel freely to and from, the United States without sponsorship Preferred Qualifications Bachelor’s degree in business administration Office 365 experience Salary Range: $103,312.74 - $134,306.46 MassHousing is an Equal Opportunity Employer Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Legal Industries Real Estate, Government Administration, and Financial Services Referrals increase your chances of interviewing at MassHousing by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Child care support Pension plan Paid paternity leave Tuition assistance Disability insurance Get notified when a new job is posted. 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