The Programs Director leads the overall strategy, profit and loss, and execution of the GuideOne business unit. This role aligns long-term strategy and financial goals with business processes to successfully manage delegated authority business. Responsibilities include developing capabilities and talent; developing strong market relationships with MGA’s and brokers; managing program administrators/MGAs; and managing the profit and growth of existing programs through strong controls and oversight.

Key Responsibilities

• Develop and implement strategic plans to expand and enhance programs in alignment with organizational objectives.
• Oversee daily operations and performance of programs, driving efficiency, effectiveness, and quality outcomes.
• Optimize efficient utilization of GuideOne’s capacity in structuring programs to limit volatility and maximize long-term steady growth in premium and surplus
• Manage Programs team of underwriters and support who handle day-to-day activities in underwriting and distribution
• Cultivate key MGA and broker relationships to ensure an optimal portfolio generating steady growth and profit
• Design and develop internal capabilities that support underwriting and stewardship of profitable programs
• Collaborate with Analytics, Programs team, and other resources to monitor top and bottom-line results and identify appropriate actions as needed, including management of authority, pricing, terms and conditions, appetite, and guidelines
• Manage budget for programs team to ensure delivery of target expense ratio
• Collaborate internally with other functional teams to ensure proper governance and oversight
• Develop and refine program audit protocols to maintain underwriting integrity and regulatory compliance
• Serve as a strategic advisor to executive leadership on the MGA market landscape, competitive positioning, and emerging opportunities
• Represent the company at industry events, conferences, and MGA partner meetings, effectively representing and communicating overall value, vision and strategy in the marketplace

Qualifications

• Experience: Minimum of 5+ years of Program experience in the insurance industry, with at least 2+ years in a management or leadership role.
• Education: Bachelor’s preferred, but not required

Skills & Knowledge:

• Proven leadership skills with the ability to inspire teams and influence stakeholders.
• Strategic mindset with the ability to translate long-term vision into actionable initiatives.
• Expertise in budgeting, financial management, and P&L oversight.
• Excellent verbal and written communication skills with the ability to clearly convey complex concepts.
• Strong analytical and problem-solving skills to evaluate risks, interpret data, and support sound decision-making.
• Demonstrated negotiation expertise with a track record of securing favorable agreements.
• Deep knowledge of insurance operations, risk management, and business operations.

Compensation:

• $138,000 - $175,000 commensurate with experience, plus bonus eligibility

Benefits:

We are proud to offer a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

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