Overview Team Name: Quality Assurance Job Title: Quality Analyst, World of Warcraft | Boston, MA Requisition ID: R026139 This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Boston, MA. Your Mission and Blizzard Quality Assurance At Blizzard Entertainment, we pour our hearts and souls into everything we create. Blizzard QA is the undisputed heart and soul of the company, focused on iteration, problem-solving, and delivering high-quality experiences. Blizzard QA is a close-knit team that collaborates across the product teams to ensure quality through careful planning and execution. The concept of “Blizzard polish” reflects the infinite care and detail in our games. This role supports product quality through test execution, defect identification, and collaboration with stakeholders to drive improvements. Job Summary The Quality Analyst is a software development professional experienced in implementing the fundamental test process to enhance development processes and product quality. This role involves executing test approaches that align with Blizzard's quality standards, identifying and communicating defects and risks, and offering potential solutions. The Quality Analyst supports associate-level Quality Analysts, collaborating closely with key stakeholders on the product team. They analyze the development process to drive improvements, focusing on tool-assisted test design, execution, analysis, and test library management. The Quality Analyst recognizes the value of test automation and actively participates in product development meetings and planning activities. They work closely with stakeholders to achieve product quality objectives and assist in training associate-level and new staff members. What You Bring to the Table Deliver test design, test execution, test library maintenance, and test closure results through both manual and automated grey-box test approaches. Document and maintain detailed records of test cases, test results, and any issues discovered during testing. Develop test plans with a strategic selection of test methodologies, including data validation, regression testing, integration testing, and performance/load testing. Work closely with cross-functional teams, including developers, to comprehend and formulate requirements for effective testing. Regularly partner with internal and external vendor partners in global test teams to support applicable test activities. Adhere to department SLAs within project management (e.g., JIRA) and test-related tools (e.g., TestRail). Ensure deployment stability across all test environments. Research, recommend, and adopt tools to support continuous improvement and to increase test coverage through automation. Use appropriate measures and KPIs to validate and report on software quality. Utilize creative thinking to swiftly and comprehensively identify and test edge cases beyond expected functionality. Develop innovative exploratory testing methods that challenge the intended design of our products. Help others develop knowledge and skills through training and constructive feedback. Advocate the user experience through qualitative reporting. Performs other duties as assigned. Minimum Requirements Experience Minimum 2 years of experience in a similar role. Experience working with a global test team structure preferred. Practical experience with game engines, bug and task tracking systems, content and asset editors, and shared technologies. Knowledge & Skills High School diploma or equivalent required. Bachelor’s Degree in a related field preferred. Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments. Proven ability to analyze, interpret, and act on data sets and complex workflows. Ability to troubleshoot using root cause analysis and provide creative approaches to detect and report on software defects promptly. Extra Points White box testing experience. ISTQB Certified Tester Foundation Level (CTFL) or equivalent. Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL. High level of gaming knowledge and/or skill. Passion for Blizzard’s line of products and services. Your Platform Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft, is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net, Xbox, PlayStation, Nintendo Switch, iOS, and Android. Our World Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies. We are home to some of the most beloved entertainment franchises and serve hundreds of millions of monthly active users in 196 countries. Our ability to build immersive and innovative worlds is enhanced by diverse teams in an inclusive environment. We provide a suite of benefits that promote physical, emotional and financial well-being for “Every World.” The videogame industry is fast-paced and will continue to evolve. Duties and responsibilities may be changed as directed by the Company to support our business and partnerships. We are committed to diversity and inclusion and encourage you to apply. If you require accommodation to apply for an open position, please email accommodationrequests@activisionblizzard.com. We are an equal opportunity employer and value diversity; we do not discriminate on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for “Every World.” Eligibility to participate may vary for part-time and temporary employees. The Company offers comprehensive benefits including: Medical, dental, vision, health accounts, life and AD&D, disability insurance; 401(k) with company match, tuition reimbursement, charitable donation matching; Paid holidays and vacation, paid sick time, floating holidays, parental leave, and other leave programs; Mental health and wellbeing programs, fitness programs, and other voluntary benefits; Relocation assistance if required to move geographic locations for the job. Eligibility to participate in these benefits may vary for part-time and temporary employees. You can learn more by visiting benefits pages.

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