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Overview

Join the Ritz-Carlton Yacht Collection, an exquisite extension of the Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a team member, you will be part of delivering the Gold Standards that define the Ritz-Carlton experience across the globe.

Job Summary

The Revenue Management Analyst reports to the VP of Revenue Management and is initially responsible for creating, standardizing, and maintaining all departmental and business process documentation. This role requires an understanding of travel and cruise industry terminology, as well as general business concepts. The analyst will take a learning role in implementing Revenue Management decisions, with future responsibilities including the maintenance of the Reservation Platform, inventory management, and pricing builds. The position involves understanding the needs of various shoreside departments as they relate to Revenue Management concepts and systems.

Essential Functions

• Document & Information Management: Create and manage various documents, including project plans, process flows, flow charts, updates, and changes, to define the organization's operational universe.
• Policy & Procedure Development: Compile requirements, formally document policies and procedures, ensure cross-departmental cohesion, and propose improvements.
• Maintain reservation system rules for Revenue Management, including, but not limited to, loading, validating, and maintaining pricing, packages, promotions, and inventory rules.
• Execute the consistent tasks of pricing load, itinerary setup, inventory management, and market analysis.
• Business Planning & Analysis: assist with the completion of comprehensive business plans and cases, and present the current and updated status.
• Assist with the Revenue Management and Data Warehouse teams for data flows, exception checking, and validation of data warehouse vs live data.
• Assist with the accurate documentation of business processes, SOPs, Fact Sheets, Templates, and Testing Scripts.
• Under guidance, builds compelling visualizations (which include charts, graphs, dashboards, reports, and presentations) to communicate complex data-driven insights to both technical and non-technical stakeholders.
• Executes the analysis of department KPIs and dashboards to monitor the performance of the yacht’s revenue activities.

Education

• Bachelor’s Degree in Business or Economics is preferred

Skills & Experience

• Minimum 3 years of experience with documentation and reservation or IT logic systems
• Understanding of or ability to learn basic Revenue Management principles and procedures
• Cruise industry experience is preferred
• Experience with Process Improvement is preferred
• Knowledge of cruise industry reservations systems
• Strong communication and customer service skills
• Understanding of If/Then logic relationships
• Ability to learn skills in analytical problem-solving, and able to respond quickly to urgent and intricate challenges
• Ability to thrive in a dynamic environment and handle ambiguity during dynamic times
• Excellent communication skills, written and verbal
• Excellent interpersonal skills
• Superior organization & multi-tasking
• Proficiency in MS Office, Visio, Project (or similar) for documenting and presenting processes
• Ability to work under supervision
• Tech-savvy, able to learn new systems
• Attention to detail of one's own and others’ work
• Inquisitive analytical mind

Work Environment

• Hybrid office environment (2-3 days per week onsite)

Equal Opportunity

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Travel Arrangements

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