Overview Senior Manager of Specialist Solutions Consulting Job Category: Pre-Sales Consulting Location: US - Massachusetts - Remote Meet Our Team: Join Pega's high-impact Specialist Solutions Consulting team, where individual contributors drive revenue growth through intelligent customer engagement solutions. As a Senior Manager, you'll lead and mentor a team of CDH specialists focused on delivering real-time decisioning strategies that optimize customer experiences and business outcomes. Picture Yourself at Pega: You'll be a hands-on leader guiding a team of expert consultants who work 1:1 with clients to implement sophisticated customer engagement engines, personalization strategies, and real-time decisioning solutions. Your role will blend coaching, commercial acumen, and solution excellence to drive both team performance and measurable business impact for our clients. You will also need to be a passionate change agent, working across the business to build our relationships and pipeline with internal Sales Teams, Partners and Customers. What You\'ll Do at Pega Team Leadership & Development (40%) Lead, coach, and develop a team of Specialist SCs focused on Customer Decision Hub implementations and customer engagement optimization. Foster a culture of commercial excellence, solution innovation, best practice implementation and continuous learning around real-time decisioning best practices. Support career growth through mentoring on both technical CDH capabilities and strategic selling methodologies. Commercial Strategy & Implementation Leadership (35%) Oversee delivery of compelling CDH demonstrations showcasing Next Best Action, real-time personalization, and omnichannel orchestration capabilities. Drive high-quality execution of both presales engagements and best practice implementation guidance, leveraging CDH's decisioning engines, AI-powered recommendations, and customer journey optimization. Partner with account teams, consulting and strategic partners to translate business requirements into CDH solutions, delivering measurable ROI and customer lifetime value improvements. Connect with key CDH customers and prospects, typically CMO and CXO profiles to accelerate opportunity progression and customer value realization. Thought Leadership & Market Expertise (25%) Champion best practices in real-time decisioning and customer engagement optimization across the SC team and broader ecosystem. Stay current on CDH advancements, competitive landscape, and emerging trends in personalization, AI-driven engagement, and decisioning analytics. Share insights and proven methodologies around CDH implementations, customer engagement strategies, and revenue optimization with internal teams and partners. Who You Are A strategic leader with deep passion for customer engagement innovation and proven experience driving revenue through intelligent decisioning solutions. Skilled in coaching technical teams while maintaining strong commercial focus and understanding of business impact. Expert at managing complex implementation cycles and navigating enterprise-level customer engagement transformations. A collaborative communicator who excels in cross-functional environments and can translate technical CDH capabilities into compelling business value propositions. What You\'ve Accomplished 8+ years in customer engagement solutions, marketing technology, or real-time decisioning platforms, with 2+ years in leadership or team management roles. Proven success in selling and implementing customer engagement solutions that demonstrate clear ROI and business impact. Experience mentoring solution consultants in complex B2C software sales and implementations, preferably in customer engagement or marketing domains. Experienced in engaging with C-Suite Executives to drive buy in and demand for cutting edge decisioning solutions. Deep familiarity with Pega Customer Decision Hub or similar real-time decisioning platforms, including personalization engines, Next Best Action strategies, and omnichannel orchestration. Strong background in customer engagement optimization, including experience with real time customer decisioning, customer journey analytics, conversion optimization, and marketing optimization. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 22488 It is Pega\'s policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity

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