Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. We offer great benefits and perks like larger tech companies, with employees having the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Digital & AI Team is a Professional Services team responsible for the design, development, and delivery of highly customized AI-driven use cases across all Genesys platforms. This role provides opportunities to work on the latest Genesys AI technologies to deliver top-class CX using Genesys bots and machine learning applications. Services include software development and architecture, integration consulting, agile leadership, customer training, team education, and owning end-to-end delivery. We are seeking a highly skilled and experienced AI Consultant to join our Digital AI team. This role is ideal for a developer with a strong technical background in web development who has practical experience deploying various AI bots and machine learning products in a B2B setting. The AI Consultant will contribute to presales work, project execution, and post-project value realization, primarily consulting on and assisting with various Genesys AI products and use cases. Responsibilities Consulting and Presales Support: Engage with clients to understand their needs and provide expert advice on AI solutions; assist in the preparation and delivery of presales presentations and proposals; conduct technical workshops and demonstrations of Genesys AI products. Project Execution: Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions; lead project work from inception through delivery; ensure AI solutions are integrated with client systems and processes. After Project Value Realization: Provide ongoing support and consultation post-deployment to ensure maximum value realization; monitor and optimize deployed AI solutions for performance and effectiveness. Continuous Learning and Development: Stay up to date with AI technology and use cases; gain in-depth knowledge of the Genesys Cloud Digital suite; participate in ongoing training and professional development; work as a team player and provide feedback to product teams about issues found in APIs, product, documentation, or architecture. Qualifications BS/MS/BA or equivalent in Computer Science, Engineering or related field. 5+ years of experience leading software development or professional services projects in a technical capacity. 2+ years of experience with commercial IVR applications, routing, bots, and development in relevant tools; advanced speech recognition engines. Additional languages such as PHP, Java or C# are a plus. 2+ years of experience with bots on platforms like Genesys Bot Flows, Google Dialogflow, and Amazon Lex, including webhook/fulfillment experience and development skills. Demonstrated experience in a customer-facing role and handling difficult customer situations. Understanding of IVR architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics. Ability to work independently on routine duties or projects with general instructions on new assignments; initiative to work on new product features. Strong analytical programming and problem-solving skills; quick learner of new technologies and product features. Good verbal and written communication skills; ability to interact with clients (business and technical) in English; ability to communicate in other languages is a plus. Ability to consult with clients and partners in a fast-paced environment with flexible schedules; may assist with resolving escalated issues. Willingness to travel. Preferred Qualifications Experience with Genesys AI products and the Genesys Cloud Digital suite. Certification in AI or related fields. Experience in other consulting roles within the technology sector. Compensation This role has a market-competitive salary with an anticipated base compensation range of $80,200.00 – $149,000.00. Actual salaries will vary based on experience, qualifications, skills, and location. This role may also be eligible for a commission or performance-based bonus opportunities. Benefits Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open time off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted cloud-native platform, Genesys Cloud helps organizations accelerate growth by enabling the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or need an alternative method for applying, contact reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link to open a pre-filled message and complete the requested information before sending. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation requests may not receive a response. Equal Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, veteran status, and other protected characteristics.

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