Overview XOPS delivers autonomous IT, unifying IT, HR, and Finance systems into a self-healing single source of truth and deploying software robots that do real work. We are the only active system of intelligence with a living knowledge graph that maintains complete lifecycle intelligence across every employee, device, and system, enabling XOPS robots to implement policies autonomously 24/7. Join us in building a world where enterprises achieve fully autonomous IT operations so IT professionals can focus on strategic direction and innovation.

Role: We are looking for a Senior Sales Engineer to join our go-to-market team, supporting new business and expansion in Enterprise and Strategic accounts across the Western U.S. You will be the technical face of XOPS, partnering with Account Executives to lead discovery, guide product evaluations, and build trusted advisor relationships with IT, security, and business stakeholders. You will articulate the value of our platform, run tailored demos and proofs of value, and provide feedback to product and engineering to help us win and grow with the right customers.

Base pay range: $189,000.00/yr - $210,000.00/yr

Responsibilities

Partner with Sales to develop and execute technical strategies for key Enterprise and Strategic prospects

Deliver compelling technical presentations and customized product demonstrations to technical and non-technical audiences

Lead discovery conversations to understand customer IT operations environments, business challenges, and automation goals

Scope and execute successful product evaluations and pilots, serving as technical lead and solution architect

Serve as a trusted advisor to senior IT stakeholders, including CIOs, CTOs, and IT Ops leadership

Capture feedback and competitive insights from the field and channel back to product and engineering

Stay up to date on the evolving XOPS platform and broader ecosystem across observability, automation, and IT operations

Occasionally support post-sale technical handoffs to ensure a smooth customer transition

Qualifications

5+ years in a Sales Engineer, Solutions Architect, or equivalent technical pre-sales role

Proven success working with Enterprise and Strategic accounts across varied verticals

Deep understanding of modern IT operations, observability platforms, automation workflows

Strong communication and presentation skills, with experience engaging both technical and executive audiences

Experience managing technical evaluations or proof-of-concepts (POCs) from start to finish

Familiarity with technologies such as SaaS platforms, APIs, cloud infrastructure (AWS, Azure, GCP), ITSM, endpoint management

Self-starter with strong time management and organizational skills

Based in the Western U.S. region, with ability to travel occasionally for key customer meetings

Experience selling or supporting platforms in the IT operations, ITSM, endpoint management, or SaaS observability space

Experience with CMDBs or understanding of how IT teams use CMDBs to support ITSM processes and solution design

Why XOPS?

High-impact role at a product-led company backed by top-tier investors

Opportunity to shape how Fortune 1000 companies transform their IT operations

Collaborative, high-performance culture with a strong bias toward action

Competitive compensation, equity, and benefits

Benefits

Competitive Compensation: Salary, Equity, and 401K

Comprehensive Vision, Dental, and Healthcare plans

Discretionary Time off Policy (If you need time off, take time off!)

11 Company-paid Holidays

Hybrid Work Policy

A chance to be part of a rapidly growing startup and make a real impact!

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